Jhon Florez
Miramar
Summary
Enthusiastic server with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Soccer complex
Miami
11.2023 - Current
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints in a professional manner.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card transactions accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Server
La Pampa
10.2021 - 07.2023
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in training new servers.
- Responded to ad hoc cleaning duties at end of shift.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Associate of Science - Business
Millennia Atlantic University
Miami, Florida10-2024
High School Diploma -
School Manuel Mejia Vallejo
08-2020
Skills
- Customer service
- Cash handling
- Inventory management
- Sales techniques
- Effective communication
- Guest services
- Team collaboration
- Multitasking and organization
- Reliability and punctuality
- Phone etiquette
- Bi-lingual in english and Spanish
Timeline
Customer Service Cashier
Soccer complex
11.2023 - Current
Server
La Pampa
10.2021 - 07.2023
Associate of Science - Business
Millennia Atlantic University
High School Diploma -
School Manuel Mejia Vallejo