Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Cruz

Apollo Beach

Summary

Personable and persuasive communicator with talent for building rapport and understanding customer needs. Possesses knowledge of sales techniques and customer relationship management, along with skills in active listening and problem-solving. Capable of driving customer satisfaction and contributing to revenue growth.

Overview

4
4
years of professional experience

Work History

Inbound Sales Representative

Charter Communnications
11.2023 - Current
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Exceeded productivity targets and sales goals by 75%.

Sales Associate

Verizon Wireless
12.2022 - 10.2023
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Retail Associate

Victoria's Secret & PINK
11.2021 - 09.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Spoto High School
Riverview, FL
05.2020

Skills

  • Customer relationship building
  • Inbound sales
  • Product knowledge
  • Relationship building
  • Sales reporting
  • Sales training

Timeline

Inbound Sales Representative

Charter Communnications
11.2023 - Current

Sales Associate

Verizon Wireless
12.2022 - 10.2023

Retail Associate

Victoria's Secret & PINK
11.2021 - 09.2022

High School Diploma -

Spoto High School

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