Natalia DeLoach

• Coordinated office operations to enhance workflow efficiency and support team performance.
• Managed scheduling, ensuring optimal appointment management for providers and patients.
• Oversaw inventory control, maintaining supplies and equipment for seamless office functionality.
• Implemented electronic health record systems to improve patient data management accuracy.

• Responsible for maintaining surgeon’s schedule, set up patient appointments, scheduled surgery/diagnostics testing appointments, answered patient questions, relayed messages from surgeon to patients, scheduled meetings, acted as liaison between Medical Education Office and Director of Clerkship. Coordinated medical student interviews in conjunction with Surgical Education Manager.

• Monitored billing, created call schedules, participated in administrative work groups and organized social activities. Arranged case reviews and depositions for expert medical witnesses in malpractice legal cases. Typed, proofread and distributed reports, correspondence and forms of a specialized and confidential nature. Prepared daily appointment schedule for doctors and supervisors, received/scheduled visitors and arranged meetings as required.

• Interpreted administrative policies and decisions. Copied requested Inquest transcriptions and computed service charges. Prepared agendas, collected, assembled and distributed required documents and paperwork. Maintained departmental line item ledgers. Monitored supplies, reordered as necessary, typed requisitions for supplies and payment invoices. Ensured accuracy of data

• Supervised office staff of 12 employees. Trained new employees to initiate, document and communicate the plan of care and follow-up to ensure complete screening and preparation of patients. Provided back office support maintaining billing records, meeting with Pharmaceutical Reps and ordering supplies. Processed accounts receivable/payables and payroll. Administered employee benefits in conjunction with HIPPA Privacy and OSHA compliance Officers.

• Assisted with minor surgical procedures, placing equipment and supplies in operating room and arranging instruments according to instructions. Participated in examination and treatment of patients. Measured vital signs, temperature, blood pressure, weight, height, and recorded information on patients' charts. Scheduled all surgeries for Physicians, ensured that all forms and appointments were communicated to the patient and notated the Physician's calendar.

• Instructed patients regarding medications and treatment. Developed and implemented patient management plans, recorded progress notes and assisted in provision of continuity of care. Handled pre-certification for required procedures, ensured documentation was in the patient's chart, verified all consent forms and physician orders were processed and copies filed.