NATALIA ESPINOZA
Richmond
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pack Down Recovery Team Member
The Home Depot
Rosenberg, TX
11.2025 - 02.2026
- Packed down overheads and organized merchandise displays to enhance product visibility, improve store presentation, and guarantee customer satisfaction.
- Used lift equipment as necessary to properly complete assigned tasks, such as reach trucks and order pickers.
- Assisted in training new team members on company policy, safety and operational standards, and best practices to perform recovery tasks and procedures effectively.
- Identified opportunities for improvement, sharing suggestions with management to enhance overall team performance.
- Engaged with and provided excellent customer service, assisting customers questions or concerns, while still completing recovery tasks.
- Effectively managed time and prioritized workload, balancing the needs of multiple tasks while maintaining accuracy.
- Collaborated with team members to ensure timely completion of daily tasks and goals, pushing to maintain optimal stock levels, inventory management, and product availability for customers.
Overnight Freight Team Associate
The Home Depot
Rosenberg, TX
12.2024 - 10.2025
- Unloading freight trucks and sorting merchandise during overnight shifts.
- Operated lift equipment, such as reach truck and order picker, to ensure safe and accurate movement of product within facility.
- Collaborated with team members to organize and stock merchandise for customers.
- Providing customer service before store closing hours.
- Packed down, organized, and purged overheads; awarded for skill set developed.
- Trained new associates on work processes, safety protocols, and skills on overhead management and organization.
Service Associate
EOS Fitness
Rosenberg, Texas
02.2024 - 02.2026
- Greeted customers and assessed their needs, service complaints, concerns, or inquiries.
- Provided exceptional customer service to ensure customer satisfaction by delivering fast, friendly, and knowledgeable service and solutions for routine questions.
- Assisted with inventory control procedures such as ordering, loading, and unloading deliveries and restocking inventory.
- Answered incoming calls promptly, courteously, and professionally.
- Performed opening and closing duties by following routine.
- Utilized POS system to process orders accurately and efficiently.
- Participated in team meetings to discuss goals and objectives.
- Provided excellent customer service by delivering greetings and farewells to guests while also interacting with them in a friendly and professional manner.
Food Service Worker
Chillout Snowballs
Richmond, Texas
03.2020 - 01.2024
- Maintained cleanliness of work area including counters, ice machines, tables, shelves, food warmers, and refrigeration equipment.
- Developed strong interpersonal and multi-tasking skills while interacting with customers and coworkers in a fast-paced environment.
- Prepared variety of food orders.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05.2023
Skills
- Cash Handling & Register
- Food Preparation & Safety Standards
- Organization and Cleanliness
- Multitasking
- Heavy Lifting Capacity
- Team Oriented
- Painting & Drawing
- Communication
- Time/Self-Management
- Customer Service
- Situational Awareness
Certification
Food Handlers Permit
Reach Truck License
Pharmacy Technician Trainee License
LANGUAGES
English
Spanish
Timeline
Pack Down Recovery Team Member
The Home Depot
11.2025 - 02.2026
Overnight Freight Team Associate
The Home Depot
12.2024 - 10.2025
Service Associate
EOS Fitness
02.2024 - 02.2026
Food Service Worker
Chillout Snowballs
03.2020 - 01.2024
High School Diploma -
Lamar Consolidated High School