Natalia Greenlee
Richfield,MN
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective multitasking and strong communication skills. Skilled in cash handling and maintaining a welcoming atmosphere, consistently contributing to a positive experience in any environment.
Overview
4
4
years of professional experience
Work History
Server
Sinceri Senior Living
Edina, MN
02.2025 - Current
- Provided exceptional dining service to residents, ensuring a positive experience and satisfaction.
- Assisted in meal preparation, adhering to dietary restrictions and preferences of residents.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of dining areas, enhancing overall atmosphere.
- Communicated effectively with residents to understand their needs and preferences.
- Supported training of new servers on service standards and best practices.
Hostess
Bubba Gump Shrimp
Bloomington, MN
11.2025 - Current
- Greeted and seated guests, enhancing overall dining experience through excellent customer service.
- Managed reservation system, ensuring efficient table turnover and guest satisfaction.
- Assisted in coordinating special events, contributing to seamless operations during peak hours.
- Maintained cleanliness and organization of waiting area, promoting a welcoming atmosphere for Guests.
- Assisted in quickly turning over tables to keep everything flowing
Cashier
Elko Speedway
Elko New Market, MN
08.2023 - 05.2025
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization in checkout areas to enhance customer experience.
- Collaborated with team members to streamline service during peak hours, improving workflow.
- Monitored inventory levels at checkout counters, reporting discrepancies promptly to management.
Assistant Manager
Maurices
Bloomington, MN
10.2023 - 12.2024
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
Child Care Aide
Berea Lutheran Church
Richfield, MN
09.2023 - 06.2024
- Assisted children with daily activities, fostering a supportive and engaging environment.
- Implemented age-appropriate educational activities, enhancing learning experiences for children.
- Supervised playground interactions, ensuring safety and encouraging cooperative play among children.
- Maintained cleanliness and organization of play areas and learning materials, promoting a safe space.
- Administered first aid when necessary, maintaining proper documentation and communication with parents.
Cashier/Server
China Garden
Richfield, MN
09.2022 - 05.2023
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register operations, ensuring proper handling of cash and card payments.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Richfield High School
Richfield, MN05.2026
Skills
Customer Service
Effective multitasking
Phone etiquette
Patience and empathy
Safe food handling
Cash Handling
POS, Inventory, and Billing Systems
Time Management
Timeline
Hostess
Bubba Gump Shrimp
11.2025 - Current
Server
Sinceri Senior Living
02.2025 - Current
Assistant Manager
Maurices
10.2023 - 12.2024
Child Care Aide
Berea Lutheran Church
09.2023 - 06.2024
Cashier
Elko Speedway
08.2023 - 05.2025
Cashier/Server
China Garden
09.2022 - 05.2023
High School Diploma -
Richfield High School