Natalia Harper
Easton,MD
Summary
I’m a dedicated server with a strong work ethic and exceptional customer service experience at Londonerry Retirement Home. I’m skilled at multitasking and team collaboration. I enhance resident satisfaction by efficiently managing dining experiences, maintaining cleanliness standards and providing excellent customer service. I recognize problem-solving abilities and fostering positive guest interactions in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Londonerry Retirement Home
Easton, MD
02.2020 - Current
- Provide exceptional customer service to residents, ensuring satisfaction with dining experiences and addressed any concerns promptly.
- Manage cleanliness and organization of dining area, adhering to health and safety standards.
- Monitor inventory levels of food and supplies, reporting shortages to management promptly.
- Answer residents' questions, recommended items, and recorded order information.
- Deliver exceptional dining experiences by efficiently serving meals to residents.
- Utilize communication practices with kitchen staff to deliver residents meals in timely manner and manage dietary preferences/safety standards.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Easton High School
Easton MD 06.2022
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Professional appearance
Cleanliness standards
Team collaboration
Task prioritization
Multitasking and organization
Positive guest interactions
Reliable and responsible
Problem-solving
Answering customer questions
Safety standards
Certification
Cardiopulmonary resuscitation (CPR)
Timeline
Server
Londonerry Retirement Home
02.2020 - Current
High School Diploma -
Easton High School