NATALIA HERNANDEZ
Aliso Viejo,CA
Summary
Healthcare administration and medical-device professional with an MHA and 5+ years of combined clinical, operational, and healthcare education experience. Currently supporting physician education within Edwards Lifesciences’ Tricuspid Therapies (TMTT) organization, with hands-on experience in PASCAL and SM3 training programs, wet-lab execution, event logistics, equipment coordination, troubleshooting, inventory, and cross-functional communication. Known for organized execution, clinical understanding, strong communication, and a physician- and patient-centered approach.
Overview
8
8
years of professional experience
Work History
SPECIALIST, HCP EDUCATION
Edwards Lifesciences
09.2025 - Current
- Support physician training and HCP education programs for PASCAL and SM3 therapies, including wet labs, dry-bench activities, and onsite training support.
- Coordinate training logistics across hospitals, hotels, internal teams, and onsite staff to ensure events are prepared and executed smoothly.
- Set up and troubleshoot complex training equipment, including pumps, imaging components, tanks, benches, devices, and wet-lab supplies; resolve unexpected issues during live events.
- Coordinate equipment shipments, delivery details, returns, repairs, and post-training logistics while maintaining visibility of training assets and inventory.
- Partner with physicians, faculty, hospital staff, and cross-functional Edwards teams to support a high-quality training experience and address time-sensitive event needs.
- Maintain training documentation and records while ensuring materials, equipment, and supplies are prepared according to program requirements.
- Drive process improvements, including development of an SM3 shipment-tracking process and recurring ordering, inventory, wet-lab, and training checklists to improve consistency and execution.
- Irvine, CA
SOCIAL MEDIA MARKETING COORDINATOR
PRC Relocation
03.2024 - 03.2025
- Analyzed website traffic, post reach, impressions, engagement, and conversions to evaluate campaign effectiveness.
- Developed content strategies and calendars across social media channels to support consistent digital communication.
- Recommended strategies to increase audience engagement and strengthen social media presence.
- Aliso Viejo, CA
CLINIC TREATMENT SPECIALIST & OPERATIONS MANAGER
CQ Med Gym
08.2024 - 01.2025
- Managed day-to-day clinic operations while supporting primary care, pediatric care, aesthetic wellness, and patient treatment services.
- Conducted one-on-one consultations, assessed client goals, developed treatment plans, administered injections and wellness treatments, and provided patient education.
- Managed medication and clinical supply inventory, replenishment, documentation, and compliance-related processes.
- Facilitated staff meetings, evaluated operational needs, and identified opportunities to improve clinic workflows and service delivery.
- Supported recruitment, hiring, onboarding, and training of new staff members.
- Maintained clinical documentation and patient records while coordinating a high-touch patient experience.
- Laguna Niguel, CA
ASSISTANT MANAGER / FRONT & BACK OFFICE MEDICAL ASSISTANT
Dr. Barton Bileci
10.2021 - 07.2024
- Provided administrative and clinical support in a fast-paced family practice, including scheduling, insurance verification, patient check-in/out, and provider support.
- Assisted with EKGs, injections, wound care, vital signs, medical histories, medication reconciliation, immunization documentation, and other clinical workflows.
- Managed EHR documentation, patient records, insurance and billing-related administrative tasks, and medical-record requests.
- Educated patients on medical devices including inhalers and nebulizers and supported pulmonary function testing across age groups.
- Maintained inventory, exam-room readiness, lab follow-up, and front-office operations while providing professional and empathetic patient service.
- Irvine, CA
FRONT & BACK OFFICE MEDICAL ASSISTANT
OC Medical Group
03.2023 - 10.2023
- Supported front- and back-office clinical operations, including patient scheduling, triage, EHR documentation, room preparation, and provider support.
- Maintained accurate clinical information and coordinated laboratory follow-up and administrative workflows.
- Aliso Viejo, CA
WAITRESS
Jimmy's Famous American Tavern
07.2021 - 04.2023
- Provided attentive customer service while managing multiple tables and guest requests in a fast-paced restaurant environment.
- Processed payments accurately, answered questions regarding menu items and pricing, and addressed guest concerns promptly.
- Maintained clean, organized work areas and followed restaurant safety and service standards.
- Dana Point, CA
SALES ASSOCIATE
Tilly's World of Jeans and Tops
07.2018 - 08.2020
- Provided knowledgeable customer service by communicating product information, pricing, and store policies.
- Built positive customer relationships and supported sales through product recommendations and responsive service.
- Conducted regular inventory counts and maintained up-to-date knowledge of merchandise and stock levels.
- Laguna Niguel, CA
Education
MASTER OF HEALTHCARE ADMINISTRATION - undefined
Western Governors University
Millcreek, UT07.2025
BACHELOR OF ARTS - CHILD & ADOLESCENT DEVELOPMENT
California State University San Marcos
San Marcos, CA05.2024
Skills
- Physician & HCP Education
- Wet-Lab & Dry-Bench Support
- Clinical Operations
- EHR & Documentation
- Medical Device Training
- Equipment Shipping & Inventory
- Healthcare Administration
- Physician / Faculty Support
- Event & Training Logistics
- Cross-Functional Coordination
- Process Improvement
Internships and Volunteer Work
Semper Fit Camp Pendleton MCCS - Intern 07/2022-01/2024
Aliso Viejo Christian School - Volunteer 01/2024-01/2025
Girl Scouts of America - Volunteer 01/2022-01/2023
Timeline
SPECIALIST, HCP EDUCATION
Edwards Lifesciences
09.2025 - Current
CLINIC TREATMENT SPECIALIST & OPERATIONS MANAGER
CQ Med Gym
08.2024 - 01.2025
SOCIAL MEDIA MARKETING COORDINATOR
PRC Relocation
03.2024 - 03.2025
FRONT & BACK OFFICE MEDICAL ASSISTANT
OC Medical Group
03.2023 - 10.2023
ASSISTANT MANAGER / FRONT & BACK OFFICE MEDICAL ASSISTANT
Dr. Barton Bileci
10.2021 - 07.2024
WAITRESS
Jimmy's Famous American Tavern
07.2021 - 04.2023
SALES ASSOCIATE
Tilly's World of Jeans and Tops
07.2018 - 08.2020
BACHELOR OF ARTS - CHILD & ADOLESCENT DEVELOPMENT
California State University San Marcos
MASTER OF HEALTHCARE ADMINISTRATION - undefined
Western Governors University