Natalia Hernandez-Amador
Los Angeles,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong customer service skills. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
College Corner Ambassador
El Centro de Ayuda
10.2022 - Current
- Provided tutoring services for all subjects
- Planned and developed interactive workshops weekly for youth 6th-12th
- Facilitated various one on one meetings for multiple clients to ensure an understanding of and completion of Free Application for Federal Student Aid (FAFSA)
- Maintained Detailed records for client services
- Assisted team with operational policies and procedures to drive services.
- Created educational programs for local youth, providing valuable career and life skills.
- Served as organization ambassador at various charity events, promoting mission and values.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Paris Young Ambassador
Los Angeles College Promise
06.2023 - 06.2023
- Met with various officials from the 2024 Olympic Games
- Analyze construction sites and adaptive technology
- Combine knowledge of foriegn and U.S. technology and sustainable practices to come up with innovative solutions for the 2028 Olympic Games in Los Angeles
Greeter/Porter
Ford of Downtown LA
04.2022 - 03.2023
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
- Acted as first point of contact for visiting clients and service customers.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Ensured all customer vehicles were delivered promptly, and with service completed.
Camp US Coordinator
Americorps
06.2022 - 08.2022
- Consistently updated students, parents, and volunteers on any developments for the camp.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Directed volunteers through their training and daily tasks
- Maintained current insurance, health and emergency contact documents for 30+ students and volunteers
Waitress
Dennys
06.2021 - 03.2022
- Served breakfast, lunch, and dinner to 50-100 customers per shift at a national chain restaurant
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Metro TCAP 2021 Internship
Metropolitan Transportation Authority
06.2021 - 08.2021
- Compiled research to create a SMART City Plan
- Plan was presented to judge panel, including Metro CEO
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Analyzed problems and worked with teams to develop solutions.
Youth Internship
Boyle Heights Youth Center
06.2021 - 07.2021
- Distributing food to low-income areas
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Park Maintenance
Education
Associate of Arts - Interdisciplinary Studies: Arts And Sciences
Los Angeles Trade Technical Community College
Los Angeles, CA06-2024
Associate of Science - Automotive And Related Technology
Los Angeles Trade Technical College
Los Angeles, CA06-2024
High School Diploma -
Francisco Bravo Medical Magnet
Los Angeles, CA06.2021
Skills
- Diverse cultural understanding
- Research and analysis
- Customer Service
- Public Speaking
- Computer Skills
- Calm Under Pressure
- Problem Resolution
- Verbal Communication
- Needs Assessment
- Schedule Coordination
- Teamwork and Collaboration
- Friendly, Positive Attitude
Certification
- FAFSA Process
- Mental Health First Aid
Languages
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Paris Young Ambassador
Los Angeles College Promise
06.2023 - 06.2023
College Corner Ambassador
El Centro de Ayuda
10.2022 - Current
Camp US Coordinator
Americorps
06.2022 - 08.2022
Greeter/Porter
Ford of Downtown LA
04.2022 - 03.2023
Metro TCAP 2021 Internship
Metropolitan Transportation Authority
06.2021 - 08.2021
Waitress
Dennys
06.2021 - 03.2022
Youth Internship
Boyle Heights Youth Center
06.2021 - 07.2021
- FAFSA Process
- Mental Health First Aid
Associate of Arts - Interdisciplinary Studies: Arts And Sciences
Los Angeles Trade Technical Community College
Associate of Science - Automotive And Related Technology
Los Angeles Trade Technical College
High School Diploma -
Francisco Bravo Medical Magnet
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