Natalia Hopkins
Greensboro,NC
Summary
Dynamic and dedicated employee, delivering exceptional customer service and fostering high guest satisfaction. Bilingual and skilled in effective communication, I excel in creating memorable customer experiences while efficiently managing time and prioritizing service. Committed to enhancing customer interactions and achieving performance goals.
Overview
4
4
years of professional experience
Work History
Server
First Watch
Greensboro, NC
09.2025 - Current
- Upsold featured items and maintained high guest satisfaction scores
- -Delivered friendly, attentive service in a fast-paced breakfast/brunch environment
- Collaborated with kitchen and expo for timely food delivery, enhancing overall dining experience
- Processed accurate orders, handled payments, and balanced cash drawer to ensure smooth transactions
- Maintained clean, organized dining areas to promote guest comfort and satisfaction
server
Red Lobster
Greensboro, Nc
04.2026 - Current
- Provided exceptional customer service in high-pressure dining environment, enhancing guest satisfaction.
- Fostered positive dining experiences through attentive customer service in fast-paced setting.
- Trained new servers on restaurant procedures and menu items.
- Accurately processed payments using point-of-sale system for transactions.
Front of house associate
Mikes drive in
Portland, OR
02.2024 - 08.2025
- -Received and processed customer orders accurately at the counter.
- -Measured and served food portions accurately to maintain quality standards.
- - Bagged food items to ensure safe and efficient customer takeout.
- - Announced order readiness over loudspeaker to enhance customer experience.
- - Cleaned the restaurant and property thoroughly.
Seasonal Retail associate
Victoria secret & PINK
Vancouver, WA
09.2024 - 12.2024
- Welcomed customers, assisted in locating items, and suggested merchandise while ensuring a comfortable shopping experience
- Engaged customers in friendly conversation to assess needs and provide tailored assistance
- Collaborated with team members to efficiently restock products and maintain organized shelves during peak hours
- Kept calm and applied strong problem solving- and interpersonal skills to resolve conflicts
Retail associate
Finish Line
Portland, OR
12.2023 - 01.2024
- -Executed sales and customer service tasks to enhance customer experience
- -Managed cashiering while organizing stockroom for efficient product access
- -Adhered to company standards for personal sales metrics to meet performance goals
- -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Retail associate
Champs Sports
Vancouver, WA
11.2022 - 08.2023
- Created visually appealing displays to attract customer attention and promote products.
- Recommended products to customers based on individual needs, enhancing shopping experience.
- Ensured customer satisfaction through product knowledge and collaboration with co-workers for exceptional service.
- Stocked shelves with merchandise to maintain organization and accessibility.
Retail associate
Ross Dress for Less
Vancouver, WA
04.2022 - 09.2022
- -Assisted customers with merchandise inquiries and provided bilingual support in Spanish and English.
- -Maintained accuracy and attention while operating cash register to ensure smooth transactions.
- -Organized store layout and maintained cleanliness to enhance shopping experience.
Education
North Carolina A&T
09-2026
High school diploma -
Jefferson High School
Portland, OR06-2024
Skills
- Customer service excellence
- Point-of-sale operation
- Guest seating management
- Time management
- Task prioritization
- Effective communication
- Multilingual communication
- Professional demeanor
- Strong work ethic
LANGUAGES
Spanish, Provided assistance to customers in all ways possible and as necessary, including assisting customers. Providing correct answers to customers questions in english and spanish.
Timeline
server
Red Lobster
04.2026 - Current
Server
First Watch
09.2025 - Current
Seasonal Retail associate
Victoria secret & PINK
09.2024 - 12.2024
Front of house associate
Mikes drive in
02.2024 - 08.2025
Retail associate
Finish Line
12.2023 - 01.2024
Retail associate
Champs Sports
11.2022 - 08.2023
Retail associate
Ross Dress for Less
04.2022 - 09.2022
North Carolina A&T
High school diploma -
Jefferson High School