Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Kacala

Lindenhurst

Summary

Accomplished professional with a proven track record at St Francis Hospital, adept in communication and customer service. Excelled in enhancing patient satisfaction and streamlining data accuracy, demonstrating exceptional problem-solving and time management skills. Successfully increased profits at XSport Fitness through strategic program development and effective team training.

Overview

9
9
years of professional experience

Work History

Secretary

St Francis Hospital
Roslyn
08.2024 - Current
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Processed patient responsibility estimate determined by insurance at pre-registration.

Patient Service Representative

Long Island Surgeons
Massapequa
09.2023 - 08.2025
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Ensured all necessary paperwork was completed prior to patient visits.

Patient Service Representative

City Md
Merrick
08.2021 - 09.2023
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Implemented patient satisfaction surveys to identify areas for improvement.

Spa Manager

XSport Fitness
Massapequa
08.2018 - 09.2021
  • Developed programs focused on client objectives.
  • Increased profits by providing excellent customer service and properly training employees.
  • Actively recruited and trained qualified professionals for all spa positions.
  • Built successful private practice of clients through marketing, networking, and interpersonal skills.
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.

Assistant Manager

Smashburger
Lindenhurst
01.2018 - 08.2018
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with safety regulations and company policies.
  • Managed accounts payable, accounts receivable and payroll.
  • Created new menu items based on customer feedback and industry trends.

Host

Applebees
Lindenhurst
05.2016 - 05.2018
  • Received and recorded patrons' dining reservations.
  • Helped service staff handle demand by distributing food and beverages.
  • Stocked server areas with supplies before, during and after shifts.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Education

High School Diploma -

Copiague High School
Copiague
06-2019

Skills

  • Communication skills
  • Customer service
  • Problem solving
  • Time management
  • Task prioritization
  • Meeting coordination

Timeline

Secretary

St Francis Hospital
08.2024 - Current

Patient Service Representative

Long Island Surgeons
09.2023 - 08.2025

Patient Service Representative

City Md
08.2021 - 09.2023

Spa Manager

XSport Fitness
08.2018 - 09.2021

Assistant Manager

Smashburger
01.2018 - 08.2018

Host

Applebees
05.2016 - 05.2018

High School Diploma -

Copiague High School

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Natalia Kacala