Jami Delisle
Summary
Dedicated professional with extensive experience in customer service and administrative support. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Secretary
Farrar Auto\South Oxford Finance
Oxford
04.2023 - 01.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to meet service goals effectively.
- Identified customer needs promptly to enhance satisfaction.
- Delivered attentive service to customers during face-to-face and phone interactions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
CNA
Quabaug on the Common
West Brookfield
01.2001 - 08.2017
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Facilitated communication among residents, families, and healthcare teams to ensure cohesive care.
- Supported rehabilitation exercises under the guidance of licensed professionals.
- Fostered resident wellbeing by providing companionship and emotional support.
- Contributed to team meetings by discussing resident care plans and suggesting improvements.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output according to nursing staff instructions.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Education
CNA - Nursing
Quabaug On The Common
West Brookfield, MA10-2001
GED -
South Johnston High School
Four Oaks, NC06-2001
Skills
- Appointment scheduling
- Appointment coordination
- Document preparation
- Document management
- Record keeping
- Record preparation
- File management
- File systems management
- Office administration
- Office correspondence
- Mail distribution
- Office supply inventory
- Supply ordering
- Supply restocking
- Data entry
- Data verification
- Accounts management
- Payment posting
- Legal documentation
- Preparing contracts
- Contract administration
- Time management
- Workflow optimization
- Communication skills
- Effective communication
- Interpersonal skills
- Cross-functional communication
- Attention to detail
- Problem solving
- Conflict resolution
- Proofreading expertise
- Reception functions
- Phone etiquette
- Letter writing
- Confidentiality
- Keyboarding skills
- Multi-line phone systems
- Vendor management
- Filing experience
- Vendor management
- Mail distribution
- Communication skills
- Filing experience
Timeline
Secretary
Farrar Auto\South Oxford Finance
04.2023 - 01.2026
CNA
Quabaug on the Common
01.2001 - 08.2017
CNA - Nursing
Quabaug On The Common
GED -
South Johnston High School