Natalia Lightbourn
Davie,FL
Summary
Dynamic professional with a proven track record. Excelling in customer service as well as employee relations. Adept at team collaboration and training, I have successfully enhanced service efficiency and resolved customer complaints, ensuring high standards and satisfaction. Skilled in Microsoft Office, I thrive in fast-paced environments while building strong relationships.
Overview
23
23
years of professional experience
Work History
Commercial Freight Dispatcher
HN Dispatch
Remote
02.2023 - 11.2024
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
- Managed a team of dispatchers, providing training, guidance, and support for optimal performance in their roles.
- Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
- Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
Lab Assistant
Broward College - A. Hugh Adams Central Campus
Davie, FL
06.2017 - 03.2020
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
Front Desk
Walker Chiropractic Center
Miramar
02.2013 - 04.2015
- Interacted with patients daily
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Food and Beverage Manager
Wyndham Vacation Ownership
Pompano Beach, FL
08.2001 - 04.2012
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Education
Nursing
Broward College
Fort Lauderdale, FLSkills
- Effective multitasking
- Deadline management
- Record keeping
- Team collaboration
- Documentation and paperwork
- Relationship building
- Patient scheduling
- Patient registration
- Appointment management
- Patient relations
- Payment collection
- Front desk operations
- Microsoft office
- Training and onboarding
- Employee supervision
- Customer service
- Inventory management
- Event coordination
Timeline
Commercial Freight Dispatcher
HN Dispatch
02.2023 - 11.2024
Lab Assistant
Broward College - A. Hugh Adams Central Campus
06.2017 - 03.2020
Front Desk
Walker Chiropractic Center
02.2013 - 04.2015
Food and Beverage Manager
Wyndham Vacation Ownership
08.2001 - 04.2012
Nursing
Broward College