Natalia Longobardi
New York City,NYC
Summary
Self Motivated Operations Manager MIT at the William Vale in NYC. My working structure is influenced by an international background such as working in London, studying in The Netherlands/ South Africa and attending Arabic Courses. Mastered my first management experience 2022-2023 in NYC as Rooms Division Manager MIT for The Peninsula NYC. Achieved several side projects such as Revenue Consulting thesis of using NFT (Blockchain) to diversify the revenue stream for the signature suites of the Peninsula, an HR consultation project for Le Méridien Nice (Marriott), a value-based pricing strategy consulting project for the holiday homes, Wadden Parels.
Overview
6
6
years of professional experience
Work History
Operations Manager MIT
The William Vale
New York, NY
02.2024 - 02.2025
- Operations Management Programme 12months (Task Force) for Guest Relations, Revenue/Reservation, Front Office and Housekeeping
Rooms Division Manager MIT
The Peninsula NYC
New York City
09.2022 - 09.2023
- Supervised Operations with a Team of 2 FD Agents per shifts.
- Managed +100 check-in and +100 departures.
- Processed room assignment of 253 rooms and balanced the house with -40 rooms overbooked.
- Processed payroll for +25pax weekly.
- Conducted Arrival Meeting Attendance on behalf of FD+GR departments.
- Assisted GR Team handling VIP by becoming main contact person pre-during and post stay.
- Performed schedule +25pax weekly.
Room Division Manager (Practice Module)
Notiz Hotel
Leeuwarden
09.2021 - 09.2021
- Assisted Revenue Manager, designed VIP arrivals, handled high-profile bookings, and enhanced the quality of FO & HSK departments.
- Provided leadership, direction and guidance to all personnel in the Rooms Division department by creating SOPs, assistance and coverage.
Front Office Supervisor (Practice Module)
Notiz Hotel
Leeuwarden
05.2021 - 05.2021
- Planning, Leading, and Controlling a group of 6 F.O. managers and supervisors.
- Cooperated with sales to cross-sell auxiliary products. Upsold rooms to maximize KPIs (ADR, RevPar, Occupancy).
Front Desk Agent
Villa Agrippina a Gran Melia Hotel
Rome
11.2019 - 03.2020
- Executed Customer Relationship Management with Red Level guests. (V.I.P.)
- Generated Upselling Revenue (Red Level rooms).
- Reviewed rooms’ revenue sales and generated report for daily Managers ‘meetings.
Front Desk Agent
NH Collection Roma Centro
Rome
06.2019 - 11.2019
- Managed +70 check-in of Guests and Airline companies (5 different Airlines daily)
- Administrated a detailed record of 257 rooms.
Front Desk Agent
The Stay Club Colindale
London
03.2019 - 04.2019
- Assisted Event Department to interact with potential clients and sold Hotel’s Facilities (such as. Meeting Rooms).
- Logistics procedure.
- Conciergerie activities (Spanish, English, Italian).
Education
Bachelor of Arts (Hospitality Management) - Hospitality Administration and Management
NHL Stenden, University of Applied Sciences (Netherlands & South Africa)
Leeuwarden, The Netherlands10-2023
Tourism And Marketing Technical Institute Post High School Diploma - Marketing and Tourism
ITS, Institute of Tourism And Marketing (IT)
Rome, Italy12-2019
High School Diploma -
Technical Institute For Tourism, Cristoforo Colombo (IT)
Rome, Italy07-2017
Bachelor of Arts - Hospitality Administration And Management
Minor Business Development X NHL Stenden Thailand
Leeuwarden, The Netherlands Bachelor of Arts - Hospitality Administration and Management
NHL Stenden, Minor in Strategic Revenue Management
Port Alfred, South Africa Skills
- Planning And Implementation
- Goal Attainment
- Quality Assurance Standards
- POS *Opera, HSM, Mews and SAP
- STR Certification
- Performance Monitoring
- Attention To Detail
- Hospitality Service Expertise
- Customer Experience Management
- Listening Skills
- Revenue-generating strategies
- Bilingual Spanish and English (TOEFL Dele Certification)
Accomplishments
- Revenue Consulting Thesis about NFT (blockchain) for the Peninsula NYC . (2024).
- STR CHIA Certification, American Hotel & Lodging Association, Hotel Industry Analytics
- Upsell of 5.000 € Master Suite Red Level (Gran Meliá Rome) and Deluxe Suite at The Peninsula NYC
- Analysis of the Notiz Hotel's Package rate for the Revenue Manager
- Ideation of sustainable water solution (Droplet) for the Thai and Asian Market Entry Report (Business and Innovation Marketing Minor)
- Statement of Work by Revenue Manager of the Notiz Hotel
- Consultation Projects for Holiday Homes and Hotels (Wadden Parrels, Le Meridian Nice, Marriott & Notiz Hotel)
- Beginner Certificate of Arabic (2019) by Lazio Tourism Board.
- English (Upper-Intermediate, B2/C1, Toefl Certificate)
- Spanish (Intermediate, B2 Certificate by I.T.S. Rome + Dele B1 Certificate by Cervantes Institute.
Extracurricular Activities
Volunteering in Nemato (South Africa) part of NHL Stenden Curriculum (2022)
Cambridge Invigilator B2/C1 Speaking
Volunteering F.A.I. (3 years)
High School Tutoring first-year student (1 year) Online English Tutoring
Timeline
Operations Manager MIT
The William Vale
02.2024 - 02.2025
Rooms Division Manager MIT
The Peninsula NYC
09.2022 - 09.2023
Room Division Manager (Practice Module)
Notiz Hotel
09.2021 - 09.2021
Front Office Supervisor (Practice Module)
Notiz Hotel
05.2021 - 05.2021
Front Desk Agent
Villa Agrippina a Gran Melia Hotel
11.2019 - 03.2020
Front Desk Agent
NH Collection Roma Centro
06.2019 - 11.2019
Front Desk Agent
The Stay Club Colindale
03.2019 - 04.2019
Bachelor of Arts (Hospitality Management) - Hospitality Administration and Management
NHL Stenden, University of Applied Sciences (Netherlands & South Africa)
Tourism And Marketing Technical Institute Post High School Diploma - Marketing and Tourism
ITS, Institute of Tourism And Marketing (IT)
High School Diploma -
Technical Institute For Tourism, Cristoforo Colombo (IT)
Bachelor of Arts - Hospitality Administration And Management
Minor Business Development X NHL Stenden Thailand
Bachelor of Arts - Hospitality Administration and Management
NHL Stenden, Minor in Strategic Revenue Management
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