Melanie Santiago

- Managing the inventory of rooms, ensuring maximum occupancy and adjusting room pricing as necessary based on demand

- Addressing any complaints or special requests from guests related to their room experience.

- Overseeing the smooth check-in and check-out process, ensuring rooms are prepared on time for new arrivals.

- Tracking room occupancy rates, revenue, and other performance metrics to help optimize operations.

- Greet guests upon arrival. Verify reservation details and check in guests efficiently. Handle guest check-out, ensuring all charges are accurate.

- Provide guests with information about hotel amenities, local attractions, and services. Respond to special requests and solve any issues or complaints in a timely and professional manner.

- Bookings reservations., including over-the-phone, online, or walk-in. Make changes or cancellations to reservations as needed.

- Handle payments, process credit card transactions, and ensure the accuracy of billing. Monitor guest accounts to ensure no discrepancies.

- Managed high volume dining periods with effective time management and strong multitasking abilities.

- Oversaw daily operations of service team, delegated tasks, and trained new staff.

- Knowledgeable about the menu to answer questions about ingredients, allergens, and preparation methods.

- Communicated special requests or modifications with the kitchen to ensure a smooth dining experience. Work with the bar staff to serve cocktails, wine, and other beverages.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

• Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
• Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
• Enhanced client satisfaction by promptly addressing and resolving service issues.
• Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Made bi-weekly order purchase for items sold at the restaurant.