Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Natalia Mendoza Garcia

Natalia Mendoza Garcia

Albuquerque,NM

Summary

Dynamic customer service professional with proven expertise at PepsiCo, excelling in SAP order processing and fostering strong client relationships. Adept at multitasking and prioritization, I enhance customer satisfaction through effective communication and resilience, ensuring seamless operations and positive outcomes in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

PepsiCo
Mexico City , Mexico
01.2024 - Current
  • Processed and issued product orders and service upgrades for customers.
  • Followed scripts and processes to uphold brand standards.
  • Order processing in SAP
  • Built rapport with customers through courteous and professional communications.

LCL Import Customer Service

Ecu Worldwide
Mexico City , Mexico
07.2023 - 10.2023
  • Managed all client inquires through resolution to enhance customer satisfaction ratings.
  • Map LCL containers with clients and USA Customs Border.
  • Handling of maritime documents.
  • Direct contact with clients and brokers.

Staff Assistant

Kin Camp
Ciudad de México, México
04.2018 - 06.2018
  • Planned camp activities by communicating schedules and coordinating setup.
  • Children Supervision.
  • Complete the camp program that was previously designed.

Education

Bachelor in Global Business -

Itesm Campus Monterrey
Monterrey, NLE
2023

Bachelor in Global Business - Abroad program august- december

Università Cattolica Sacro Cuore
Milano, Italy
2022

High school -

Itesm Campus Ciudad de México
Mexico City, CDMX
2019

High School - Abroad program january- may

John Abott College
Montreal, Canada
2018

Skills

  • Multitasking and prioritization
  • Organization and efficiency
  • Flexibility and teamwork
  • Decision Making
  • Motivation and discipline
  • Resilience
  • Excellent communication skills
  • Determination and confidence
  • Ability to overcome
  • Curiosity and proactivity
  • SAP expertise

Accomplishments

  • High competitive swimming. 2014-2021
  • Volunteer in Comedor Santa María. 2015
  • Figure Skater. 2012-2016
  • Bronce in Mexico City Championships in 200 fly. 2017
  • John Abbott swimming team. 2018
  • Qualified to Mexican Nationals. 2017
  • Participation in CONADEIP swimming. 2019
  • Winner of "Semana de la Sustentabilidad" with Zinc Nacional.
  • Different projects with companies during college.
  • Semester course in Conscious Business.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited

Timeline

Customer Service Representative

PepsiCo
01.2024 - Current

LCL Import Customer Service

Ecu Worldwide
07.2023 - 10.2023

Staff Assistant

Kin Camp
04.2018 - 06.2018

Bachelor in Global Business -

Itesm Campus Monterrey

Bachelor in Global Business - Abroad program august- december

Università Cattolica Sacro Cuore

High school -

Itesm Campus Ciudad de México

High School - Abroad program january- may

John Abott College

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