Open To Work
Natalia Metz
Republic Airways
PLAINFIELD,IN
Summary
Dedicated professional with exceptional customer service skills, known for enhancing customer satisfaction. Experienced in fast-paced environments, effectively addressing inquiries and resolving issues to ensure a positive experience.
6
Years of experience
Work History
Server
3 Months- Provided exceptional customer service in fast-paced dining environment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Flight Attendant
2 Years 6 Months- Delivered exceptional customer service during in-flight operations, enhancing passenger satisfaction and comfort.
- Ensured compliance with safety protocols and emergency procedures, prioritizing passenger well-being.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Administrative Assistant
2 Years- Managed scheduling and calendar arrangements for executives, enhancing time management efficiency.
- Assisted in preparation of reports and presentations, facilitating data-driven decision-making for projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Server
1 Year 5 Months- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Order Picker
5 Months- Collaborated with team members to optimize picking routes, enhancing overall efficiency in the warehouse.
- Operated handheld scanners to accurately track inventory levels and streamline order fulfillment processes.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe a safe working environment.
- Built pallets and positioned orders on the the loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Education
Associate of Science - Business
Real Esate
No Degree - Aviation
High School Diploma
- Awarded 3rd Place in Commercial Baking for SkillsUSA
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Order picking and processing
Forklift operation
Warehouse operations
Data entry
Computer skills
Office administration
Documentation and recordkeeping
First aid
Emergency procedures
Passenger assistance
Timeline
Server
Logans Roadhouse Grill
05.2026 - Current
Flight Attendant
Republic Airways
02.2024 - Current
Administrative Assistant
Dimitrakis Counstruction Group
09.2021 - 09.2023
Order Picker
Amazon
11.2020 - 04.2021
Server
Tio Taco Tequila
04.2020 - 09.2021
Mulroy School Of Real Estate
Real Esate
Middlesex County College
Associate of Science from Business
Lift Academy
No Degree from Aviation
East Brunswick Vocational Technical School
High School Diploma