Natalia Montaño Nieves
Summary
Experienced with customer service. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to make operations run smoothly. Now equipped with professional kitchen/bakeshop experience with operations and managing product production within a time limit. High standards of professionalism and eager to provide great hospitality.
Overview
2
2
years of professional experience
Work History
Sales Associate
Famous Footwear
Santa Fe, NM
07.2025 - 08.2025
- Welcomed guests upon entry and engaged with customers on the sales floor.
- Advised customers on shoe selections and provided assistance as needed.
- Organized and maintained cleanliness of sales floor to enhance customer experience.
- Processed online shoe orders and provided alternative recommendations for out-of-stock items.
- Oversaw cash register operations, ensuring efficient transactions and exceptional customer service.
- Provided support by covering shifts and remaining on-site during peak periods.
Temporary Bookseller
Barnes & Noble
Santa Fe, NM
08.2024 - 01.2025
- Assisted in opening Santa Fe Barnes & Noble location by installing signage. Lifted heavy boxes and broke down pallets. Assembled shelves and organized inventory by alphabetizing large quantities of books. Conducted large-scale cleaning tasks.
- Oversaw cash register operations and processed transactions and returns with precision.
- Monitored and analyzed contemporary literary trends to enhance customer advisory services.
- Assisted customers in locating desired titles
- Improved overall store appearance by picking up items, shelving books, and product and straightening bookshelves and tables.
Sandwich Artist
Subway
08.2023 - 09.2023
- Greeted guests, promoted specials, and took orders
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean workplace in line with restaurant policies.
- Demonstrated flexibility by covering shifts when needed
Education
High School Diploma -
New Mexico School For The Arts
Santa Fe, New Mexico05-2025
High School Diploma -
New Mexico School For The Arts
Santa Fe, New Mexico05-2025
High School Diploma -
New Mexico School For The Arts
Santa Fe, New Mexico05-2025
Bachelors of Professional Studies - Applied Food Studies/ Baking And Pastry
The Culinary Institute of America
Hyde Park, NY08-2028
Skills
- Product recommendation
- Book Categorization
- Store Organizing
- Store Opening/closing
- Sales Processing
- Merchandise Displays
- Loyalty program promotion
- Flexible hours
- Customer Service
- Meeting sales goals
- Teamwork and collaboration
Languages
Fluent in English
Fluent in Spanish
Timeline
Sales Associate
Famous Footwear
07.2025 - 08.2025
Temporary Bookseller
Barnes & Noble
08.2024 - 01.2025
Sandwich Artist
Subway
08.2023 - 09.2023
High School Diploma -
New Mexico School For The Arts
High School Diploma -
New Mexico School For The Arts
High School Diploma -
New Mexico School For The Arts
Bachelors of Professional Studies - Applied Food Studies/ Baking And Pastry
The Culinary Institute of America
New Mexico State Seal of Biliteracy and Bilingualism
Proved fluency in both reading and writing in the Spanish and English language.