Sally Wild
Berlin Heights,OH
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
17
17
years of professional experience
Work History
Sales Associate
Sharpnack Sandusky
04.2020 - Current
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Provided information on company offerings to promote products and services to customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
Foster Chevrolet Cadillac
04.2010 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Victim Advocate
Erie County Prosecutors Office
04.2008 - 04.2010
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Collected statistical data and updated documentation to maintain client records.
Dining Manager
Sawmill Creek Resort
03.2006 - 03.2008
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Edison High School
Milan, OH06.1976
Skills
- Product Recommendation
- Merchandise Display
- Product and Service Sales
- Sales Expertise
- Negotiation Tactics
- Speaking Clearly
- Time Management
- Persuasive Selling
- Customer Service
- Excellent People Skills
- Product Guidance
- Suggestive Selling
Timeline
Sales Associate
Sharpnack Sandusky
04.2020 - Current
Sales Associate
Foster Chevrolet Cadillac
04.2010 - 04.2020
Victim Advocate
Erie County Prosecutors Office
04.2008 - 04.2010
Dining Manager
Sawmill Creek Resort
03.2006 - 03.2008
High School Diploma -
Edison High School
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