Natalia Montoya
Irving,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, demonstrated at The Keg Steakhouse & Bar. Skilled in espresso machine operation and adept at fostering positive customer relationships. Excelled in a fast-paced environment, significantly contributing to team efficiency and maintaining high cleanliness standards. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
Target
Euless, TX
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
The Keg Steakhouse & Bar
11.2021 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Tupelo Honey Cafe
05.2023 - 10.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Criminology And Criminal Justice - Forensics
University of Texas At Arlington
ArlingtonSkills
- Espresso machine operation
- Order Taking
- Adaptive and creative
- Cleanliness
- Active listener
- Opening and closing duties
- Food Preparation
- POS Systems
- Menu Memorization
Timeline
Starbucks Barista
Target
10.2023 - Current
Server
Tupelo Honey Cafe
05.2023 - 10.2023
Server
The Keg Steakhouse & Bar
11.2021 - 01.2024
Criminology And Criminal Justice - Forensics
University of Texas At Arlington