Natalia Mora

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for the entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Handled food and beverage orders for up to 100+ guests, delivering prompt and friendly service

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.

● Developed a great sense of responsibility, customer service orientation, attention to detail, and communication skills.

• trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.

● Scaled food and ensured that all produce remained fresh and optimized through placement by expiration date; this is procedural and takes place every morning.

● Welcomed customers into the cafe with a gesture of kindness and made it a goal that they receive outstanding customer service.

● Learned numerous positions ranging from register to food line to smoothie line

● Allocated inbound food into freezers and walk in

● Cleaning responsibilities