Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Palacios

Cambridge,MD

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
08.2022 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Crew Trainer

McDonald's
11.2020 - 05.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma -

North Hagerstown High School
Hagerstown, MD
06.2021

Skills

  • Service Quality Enhancements
  • Money Transfers
  • Issue Resolution
  • Security Procedures Adherence
  • Handling Customer Complaints
  • Financial Accounting

Languages

Spanish
Limited Working

Timeline

Shift Leader

Dunkin' Donuts
08.2022 - 06.2023

Crew Trainer

McDonald's
11.2020 - 05.2022

High School Diploma -

North Hagerstown High School

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Natalia Palacios