Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalia Payne

Kearny,NJ

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Reliable employee seeking any type of position. Offering excellent communication and good judgment. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Reliable employee seeking any type of position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Assistant Manager

ShopRite
Lyndhurst, NJ
11.2021 - 07.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed 40+ customer calls per day.
  • Increased sales by 10%.

Retail Associate

PetSmart Charities
Kearny, NJ
02.2018 - 11.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Managed 40+ customer calls per day.
  • Increased sales by 10%.

Education

High School Diploma -

Kearny High School
Kearny, NJ
06.2018

Skills

  • Directing Team Members
  • Product and Service Knowledge
  • Scheduling and Coordinating
  • Excellent Written and Verbal Communication
  • Microsoft Access
  • Customer Assistance

Languages

English

Timeline

Assistant Manager

ShopRite
11.2021 - 07.2022

Retail Associate

PetSmart Charities
02.2018 - 11.2021

High School Diploma -

Kearny High School
Natalia Payne