Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Hi, I’m

Natalia Pocoroba

Bell Gardens,CA
Natalia Pocoroba

Summary

Very profesional, ambitious and responsible woman with big dreams and aspirations seeking to apply my skills and knowledge, as well as my

experience in customer service with Disney and Hulu at leading companies where I gained experience managing Salesforce and providing

quality care for ultimate customer satisfaction. Ability to establish and maintain excellent communication and relationships with clients.

Dedicated to identifying customer needs and delivering effective solutions to all inquiries. Excellent time management and organization

skills combined with a superior knowledge of the customer service industry. Able to effectively self-manage during independent projects,

as well as collaborate as part of a productive team. Bilingual, hardworking, artistic, creative, fast learner and ready to join my next team!

Overview

1
year of professional experience

Work History

Vanguard Staffing

Customer Service Representative
04.2024 - 05.2024

Job overview

Took very nurturing training for approaching

RideRTC users and having them answer surveys

about the experience they’ve had with the city’s

bus system all over the city of Las Vegas.

Provided empathy, active listening, relatability

and understanding

Concentrix

Customer Service Representative
10.2023 - 01.2024

Job overview

Updated and maintained an extensive database of

customer records, resulting in improved customer

service and increased sales.

Served as a dedicated customer service specialist for

Hulu and Disney.

Used Salesforce to efficiently manage customer cases,

track resolutions, and maintain accurate records.

Collaborated closely with cross-functional teams to

address complex customer concerns and provide quick

resolutions, earning a reputation for exceptional

problem-solving skills.

Education

Colegio Stella Matutina
Bogota, Colombia

01.2023

University Overview

High school diploma obtained by being an

outstanding student with strong skills in

research, problem solving and teamwork

and an excellent GPA score.

Colombo American School
Bogota, Colombia

Preschool And Middle School
12.2016

University Overview

Harvard University
Cambridge, MA

CS50’s Introduction To AI With Phyton from AI
02.2024

University Overview

Jane Goodall Institute And USAL Argentina
Buenos Aires, Argentina

Environmental Leaders from Course
01.2020

University Overview

LookingForManagement
Bogota, Colombia

Modeling And Etiquette Course
10.2022

University Overview

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Multitasking
  • Adaptability
  • Salesforce
  • Excel
  • Office
  • Word

Hobbies

Hobbies
  • Video Editing
  • Music Production
  • Visual Arts
  • Clothing Brand
  • Marketing
  • Painting / Drawing / Tattooing
  • Traveling

Timeline

Customer Service Representative
Vanguard Staffing
04.2024 - 05.2024
Customer Service Representative
Concentrix
10.2023 - 01.2024
Colegio Stella Matutina
Colombo American School
Preschool And Middle School
Harvard University
CS50’s Introduction To AI With Phyton from AI
Jane Goodall Institute And USAL Argentina
Environmental Leaders from Course
LookingForManagement
Modeling And Etiquette Course
Natalia Pocoroba