Natalia Rivera
Milwaukee,WI
Summary
Dynamic Front Desk Lead with a proven track record in enhancing patient satisfaction through exceptional communication and problem-solving skills. Committed to streamlining operations and fostering strong guest relations.
Overview
2
2
years of professional experience
Work History
Front Desk Lead
Familia Dental
Milwaukee, WI
11.2022 - 06.2023
- Managed front desk operations and coordinated patient scheduling efficiently.
- Assisted patients with check-in and check-out processes, ensuring a smooth experience.
- Maintained accurate patient records using dental management software systems.
- Trained new front desk staff on procedures and customer service protocols.
- Addressed patient inquiries and resolved issues to enhance satisfaction levels.
- Collaborated with dental team to streamline workflow and improve communication.
- Monitored inventory of office supplies, placing orders as necessary to support operations.
Lead Teacher
Tiny Green Trees Children's Center
Milwaukee, WI
11.2021 - 10.2022
- Designed and implemented age-appropriate lesson plans to enhance child engagement and learning outcomes.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development among children.
- Collaborated with families to support children's individual needs and provided regular progress updates.
- Developed and maintained classroom activities that encouraged exploration, creativity, and critical thinking skills.
- Evaluated children's progress through assessments and adjusted instructional strategies accordingly.
- Coordinated with community resources to enhance educational programs and family support services.
Education
High School Diploma -
West Allis Central
West Allis, WI05-2019
Skills
- Exceptional communication
- Guest relations
- Initiative-taking
- Billing management
- Staff scheduling
- Strong leadership
- Customer service
- Problem-solving skills
- Hospitality services
Timeline
Front Desk Lead
Familia Dental
11.2022 - 06.2023
Lead Teacher
Tiny Green Trees Children's Center
11.2021 - 10.2022
High School Diploma -
West Allis Central