NATALIA ROSARIO
Poughkeepsie,NY
Summary
Motivated and reliable professional with a strong work ethic and bilingual proficiency in Spanish and English. Demonstrated ability to connect with customers and team members, ensuring exceptional service and satisfaction while contributing to efficient operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Server/Cashier
Dutchess Diner
Poughkeepsie, New York
06.2026 - Current
- Delivered exceptional customer service in fast-paced diner setting
- Coordinated food and beverage orders during peak hours to maximize service efficiency
- Handled money transactions accurately while following company procedures for handling cash payments
- Executed opening and closing duties, including setting up dining area and restocking supplies to ensure smooth operations
- Partnered with kitchen staff to facilitate timely meal delivery and enhance customer satisfaction
- Maintained cleanliness and organization of dining area and service stations
Sales Associate
J. Crew Factory
08.2025 - 10.2025
- Delivered personalized customer service by assisting with styling, product selection, and purchases
- Promoted promotions and loyalty programs, contributing to increased sales in a fast-paced retail environment
- Maintained organized sales floor, processed transactions and returns, and supported fitting room and stockroom operations to enhance customer experience
- Worked closely with team members to ensure seamless operations. to deliver exceptional customer service and sales support
Service Advocate
Target
Poughkeepsie, New York
09.2022 - 06.2025
- Resolved customer complaints efficiently, ensuring a positive shopping experience
- Provided customer support for returns and exchanges to enhance customer satisfaction
- Coordinated with supervisory team and other departments to resolve customer issues promptly
- Provided customers with product information and promotions to enhance their purchasing decisions
- Trained new employees on processes and procedures to improve overall team performance
- Supported inventory management by restocking shelves and organizing merchandise displays
Server
Perkins Restaurant
03.2025 - 05.2025
- I took and delivered orders accurately, kept up with menu knowledge to help with recommendations, and handled payments smoothly
- Welcomed guests and ensured their needs were met from the moment they sat down
- Resolved guest concerns to improve overall satisfaction to ensure satisfaction
- Maintained cleanliness of dining area and collaborated with team to ensure efficient operations
Attendant
Splash Down Beach Water Park
05.2022 - 07.2022
- Ensured guest safety and adherence to park rules and regulations
- Greeted customers upon arrival, addressed inquiries, and facilitated a positive experience
- Supported guests with inquiries, delivering exceptional customer service
- Collaborated with team members to manage guest flow during peak hours
- Maintained cleanliness of water attractions and surrounding areas throughout the park
Education
Bachelor of Science - Nursing
Mount Saint Mary College
Newburgh, NY05-2028
High School Diploma -
Roy C. Ketcham High School
Wappingers Falls, NY06-2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Critical thinking
- Food safety
- Patient care
Certification
- Basic Life Support (CPR and AED)
Timeline
Server/Cashier
Dutchess Diner
06.2026 - Current
Sales Associate
J. Crew Factory
08.2025 - 10.2025
Server
Perkins Restaurant
03.2025 - 05.2025
Service Advocate
Target
09.2022 - 06.2025
Attendant
Splash Down Beach Water Park
05.2022 - 07.2022
Bachelor of Science - Nursing
Mount Saint Mary College
High School Diploma -
Roy C. Ketcham High School