Natalia Sarmiento
Hayward,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Work World
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Building sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers
- Emulate company Core Values and GUEST+
- Greet customers and assist customers in finding items
- Answerthe phone courteously
- Keepthe store neat and clean at all times, including consistent daily recovery to meet brand standards
- Work nights and weekends
Retail Sales Associate
DD's Discount
06.2021 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Chabot College
Hayward, CA05-2025
High School Diploma -
Mt. Eden High School
Hayward, CA06-2020
Skills
- Customer service
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Product sales
- Guest relations
Languages
Spanish
English
Timeline
Sales Associate
Work World
02.2024 - Current
Retail Sales Associate
DD's Discount
06.2021 - 02.2024
Chabot College
High School Diploma -
Mt. Eden High School
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