Natalia Torres-Perez
League City,TX
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Assistant Studio Manager
Orangetheory Fitness
Fulshear, TX
01.2024 - Current
- Conducts telephone inquiries/ follow-up calls/ customer care calls.
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
- Assists in the creation of promotional materials for special offers and events, effectively driving increased client participation and revenue generation.
- Uses proper on-boarding for all OTF clients through the use of client intake forms and membership agreements.
- Trains new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
Product Expert -Sales Associate
Athleta Gap Inc.
Katy, TX
07.2023 - 12.2023
- Use product knowledge to educate, inform, inspire and outfit the customer.
- Ensure the profitability and continued growth of all product.
- Coordinated efforts with other department managers and experts for seamless execution of product launches and updates.
- Offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently
- Train new employees on product efficiency and processing to enhances operational effectiveness.
Key Holder
Runway Seven Boutique
Katy, TX
11.2019 - 12.2020
- Generated an average of $1,000 in daily sales.
- Established a loyal client base of repeat customers.
- Protect the security of cash, inventory, and other assets according to company protocols.
- Work effectively with team members to ensure the selling floor, cash wrap, fitting rooms, and stockroom are clean and well maintained per Runway Seven Standards.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Sales Associate
Athleta Gap Inc.
Katy, TX
06.2019 - 12.2020
- Responsible for achieving target daily sales.
- Utilized product and wellness knowledge to educate, inform, and inspire our customers and match them with the right attire for their activity.
- Assisted in coordinating and promoting community health and wellness events.
- Built relationships with customers..
Attractions Cast Member- Internship
Walt Disney World Company
Orlando, FL
01.2019 - 06.2019
- Maintained and ensured guest safety by upholding company policies and procedures while loading and unloading guests from attractions.
- Memorized and delivered lengthy narrations on a microphone to large groups.
- Demonstrated strong problem-solving skills and adaptability in both the operation of the ride as well as in aiding guests/ guest recovery.
- Attended multiple classes and seminars with others in my field.
- Completed state-mandated paperwork during opening and closing.
Sales Lead
Gymboree
Katy, TX
12.2015 - 12.2018
- Championed promotional items and sales to increase sales revenues.
- Facilitated inventory and stock management; conducted routine cycle counts and inventory audits to assist department managers.
- Maintained and organized store displays to enhance product visibility and expedite product location activities
- Placed special orders and called other stores to find desired items.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Education
Bachelor of Science - Health Promotion
University of Houston- Main Campus
Houston, TX08.2024
Skills
- Customer Service
- Presenting & Public Speaking
- Detail Oriented
- Conflict Resolution
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
- Cast Compliment from Guest at the Magic Kingdom, 04/2019
- Recognized with "Four Keys Cards" for Guest Service Skills, 03/2019
- Athletic Scholarship, 08/2016
- Ford Legacy Scholarship Recipient, 08/2016
- Student Excellence Award KISD- Career & Technical Education, 04/2016
Timeline
Assistant Studio Manager
Orangetheory Fitness
01.2024 - Current
Product Expert -Sales Associate
Athleta Gap Inc.
07.2023 - 12.2023
Key Holder
Runway Seven Boutique
11.2019 - 12.2020
Sales Associate
Athleta Gap Inc.
06.2019 - 12.2020
Attractions Cast Member- Internship
Walt Disney World Company
01.2019 - 06.2019
Sales Lead
Gymboree
12.2015 - 12.2018
Bachelor of Science - Health Promotion
University of Houston- Main Campus