NATALIA YOUNGBLOOD
Cleveland,TX
Summary
Bilingual logistics and customer service professional with expertise in supply chain management, international transportation, and shipment coordination. Skilled in order management and resolving customer issues while collaborating with customers, warehouses, and carriers to ensure timely and accurate deliveries. Demonstrates strong organizational, communication, and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain
07.2021 - 10.2024
- Resolved 25 customer complaints per week by identifying causes, communicating solutions, expediting corrections, and ensuring follow-up through resolution.
- Processed customer orders and provided product, service, and transit information, coordinating issue resolution with internal teams to enhance customer satisfaction.
- Processed customer adjustments and maintained related financial account information.
- Managed export customer allocations for approximately 200 containers per week and coordinated shipment information within established deadlines.
- Reviewed shipments before release to the warehouse and entered shipment information within required cutoff windows.
- Prepared customer and service reports by collecting and analyzing data to assist with order and product management.
- Achievement: Maintained timely client allocations for nine consecutive months and reduced damage-processing time by 15 minutes while maintaining zero documentation issues.
Customer Service Representative
Slay Transportation Co., Inc.
11.2020 - 02.2021
- Processed customer orders and correspondence, ensuring timely allocation of export customers.
- Verified shipment accuracy before warehouse release to ensure correct and timely deliveries.
- Coordinated driver arrivals for container management and managed dispatch of full containers to optimize logistics.
Customer Service Representative
DHL Supply Chain
03.2019 - 11.2020
- Resolved approximately 25 customer complaints weekly through investigation, communication, correction, and follow-up.
- Processed orders and provided customer, product, service, and transit information, facilitating timely issue resolution.
- Processed customer adjustments and prepared service reports, enhancing order and product management.
- Managed export allocations for approximately 200 containers per week and verified shipments before warehouse release.
Customer Service Representative
Spiretek (DHL Supply Chain)
12.2018 - 03.2019
- Processed customer orders using DHL Supply Chain service systems and shipment records.
- Responded to customer inquiries by phone and email with clear, accurate updates.
- Verified shipment documentation before warehouse release and resolved customer issues to maintain service quality and satisfaction.
- Processed orders and managed export allocations while supporting customer communication and assisting with shipment and product management to ensure timely deliveries.
- Tracked freight status across warehouse, carrier, and delivery schedules.
Kids Club Teacher
GOLDS GYM
12.2017 - 12.2018
- Supervised children, maintained daily records and safety routines to ensure child safety, communicated with parents to foster relationships, and organized childrens club environment for optimal engagement.
Logistics Coordinator
CARGOLOG USA, INC.
01.2014 - 11.2015
- Managed end-to-end air and ocean transportation transactions in accordance with contractual requirements.
- Coordinated domestic and international transportation and logistics services, ensuring timely delivery of equipment and materials.
- Managed purchase orders and communications with providers, inspecting materials against invoices and confirming deliveries to ensure accurate and timely payments.
- Used Logisuite, QuickBooks, and Microsoft products, improving the inventory control system.
Account Coordinator
AGENCIA DE ADUANAS GRANANDINA LTDA NIVEL 1
01.2005 - 01.2012
- Created and maintained import records in VUCE, streamlining data accessibility for Colombia's Single Window for Foreign Trade.
- Validated import documentation and confirmed import declarations, ensuring compliance and accuracy in billing processes.
- Applied quality management procedures and researched technical accounting standards, maintaining adherence to statutory requirements.
Education
Bachelor of Science Equivalent - Finance and Foreign Trade (Logistics)
Universidad Sergio Arboleda
Bogota, Colombia12-2005
Skills
- Customer Service
- Order Management
- Shipment Coordination
- Transportation Coordination
- Inventory Control
- Logistics & Supply Chain
- Imports & Exports
- Purchase Orders
- Order Management System
- Microsoft Office
- Problem Resolution
- Vendor communication
LANGUAGES
Spanish: Native, English: Professional verbal and written proficiency
Timeline
Customer Service Representative
DHL Supply Chain
07.2021 - 10.2024
Customer Service Representative
Slay Transportation Co., Inc.
11.2020 - 02.2021
Customer Service Representative
DHL Supply Chain
03.2019 - 11.2020
Customer Service Representative
Spiretek (DHL Supply Chain)
12.2018 - 03.2019
Kids Club Teacher
GOLDS GYM
12.2017 - 12.2018
Logistics Coordinator
CARGOLOG USA, INC.
01.2014 - 11.2015
Account Coordinator
AGENCIA DE ADUANAS GRANANDINA LTDA NIVEL 1
01.2005 - 01.2012
Bachelor of Science Equivalent - Finance and Foreign Trade (Logistics)
Universidad Sergio Arboleda