Natalia Zasada
Ham Lake,MN
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results. Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Ready to use and develop administrative and interpersonal skills in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patent Access Representative
Optum
04.2025 - Current
- Facilitated patient registration processes to ensure accurate and timely data entry.
- Assisted patients with insurance verification, enhancing access to necessary services.
- Collaborated with clinical staff to streamline communication and enhance service delivery.
- Maintained compliance with HIPAA regulations during patient interactions and data handling.
- Utilized electronic health record systems (Epic) to document patient information accurately and efficiently.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Life Insurance Underwriter
Senior Life Sevices
12.2024 - 04.2025
- Evaluated life insurance applications for risk assessment and policy approval.
- Analyzed applicant financial data to determine insurability and coverage options.
- Utilized industry software to streamline application processing and data management.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to track client interactions and manage policy renewals efficiently.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Production Worker
Diamond Graphics
04.2024 - 09.2024
- Conducted routine quality checks to ensure adherence to production standards.
- Assisted in troubleshooting equipment issues, minimizing downtime and enhancing workflow.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Night Shift Manager
Ham Lake One Stop
09.2021 - 04.2024
- Managed team performance, providing coaching and support to enhance service quality and efficiency.
- Optimized inventory management processes, reducing waste and improving stock accuracy.
- Trained new employees on operational procedures and customer service expectations for seamless transitions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Oversaw cash handling procedures at the end of each shift, ensuring accuracy in reporting daily sales totals.
- Managed time effectively during shifts, prioritizing tasks based on urgency while still maintaining attention to detail in day-to-day operations.
Education
GED -
General Educational Development Dipolma
08-2023
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Data entry
- Multitasking and organization
- Time management
- Attention to detail
Certification
- Licensed Life and Health Insurance - 10/2024
- Anti-Money Laundering Certificate for Insurance Industry - 12/2024
Timeline
Patent Access Representative
Optum
04.2025 - Current
Life Insurance Underwriter
Senior Life Sevices
12.2024 - 04.2025
Production Worker
Diamond Graphics
04.2024 - 09.2024
Night Shift Manager
Ham Lake One Stop
09.2021 - 04.2024
GED -
General Educational Development Dipolma
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