Natalia I Mendez Torres
St. Cloud,FL
Summary
Energetic and multilingual individual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Always willing to go above and beyond to make great customer relations and provide exceptional customer service.
Overview
2
2
years of professional experience
Work History
In Room Dinning Server
Rosen Hotels & Resorts
07.2024 - Current
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Provided personalized service to guests, accommodating special requests whenever possible.
Host Flex
Benihana
08.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Helped servers and bartenders by taking tables in busy times and providing exceptional service
Server
Beef 'O' Brady's
02.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certificate - Veterinary Assistant With Pet Grooming
Edic College
Bayamon, PR06.2019
Skills
- Strong multitasking
- Phone Etiquette
- Guest Relations
- Reservation handling
- Customer service excellence
- Empathetic
- Strong communicational skills
- Team player
- Work well under high pressure environments
- Problem-Solving
- Issue Resolution
- Strong Work Ethic
- Reliability and punctuality
- Professional Appearance
- Emotional intelligence
- Adaptability and Flexibility
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
American sign language
Professional Working
Italian
Elementary
Timeline
In Room Dinning Server
Rosen Hotels & Resorts
07.2024 - Current
Host Flex
Benihana
08.2023 - 08.2024
Server
Beef 'O' Brady's
02.2023 - 07.2023
Certificate - Veterinary Assistant With Pet Grooming
Edic College
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