Microsoft Office
Natalie Amparo
Office Clerk
Liberty,NY
Summary
Gracious Front Desk Agent with undeniable organizational and communication skills. Bilingual and dedicated to performing at high levels at all times. Hoping to land customer-facing position with room for advancement. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive experience. Experience as Front Desk Agent in busy and successful work setting.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Front Desk Greeter
Liberty Middle School
Liberty, NY
08.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered telephone calls promptly and appropriately handled needs of whoever was calling.
- Answered multi-line phone system and greeted callers enthusiastically.
- Retrieved mail, packages and documents on behalf of parents and school staff, promptly verifying receipt and arranging for pickup or transmittal.
- Inputting and outputting attendance of students that come in and and out of the building.
- I make sure that is leaving the premises does so with an authorized adult by checking identification and making sure they are on the students pick up list on school tool.
- Translating over the phone and in meetings for Spanish speaking families.
- Make sure that all persons that come in the building are following CDC guidelines.
- Manage over 50 phone calls a day.
Substitute Teacher, K-12
Liberty Central School District
Liberty, NY
03.2017 - 06.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- I also covered for any clerical staff that were out by answering phones filing records, and taking care of mailing.
Special Needs Bus Monitor
Rolling V Bus Corp
South Fallsburg, NY
10.2010 - 06.2016
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Prepared student reports for meetings with school personnel.
Education
GED -
Ulster County Boces
Port Ewen, NY 01.2006 - 02.2006
Associate of Arts - Liberal Arts And General Studies
Sullivan County Community College
Loch Sheldrake, NY 09.2009 - Current
Skills
File management
Time management
Automated telephone systems
Bilingual
Microsoft software
Clerical duties
Office management
Word processing
Administrative support
Software
Certification
Civil service for clerical with database certification.
Timeline
Civil service for clerical with database certification.
04-2021
Front Desk Greeter
Liberty Middle School
08.2018 - Current
Teacher assistant
02-2018
Substitute Teacher, K-12
Liberty Central School District
03.2017 - 06.2017
Special Needs Bus Monitor
Rolling V Bus Corp
10.2010 - 06.2016
Associate of Arts - Liberal Arts And General Studies
Sullivan County Community College
09.2009 - Current
GED -
Ulster County Boces
01.2006 - 02.2006