Summary
Overview
Work History
Skills
Certification
Affiliations
References
Recommendation
Timeline
Generic

Natalie Arroyave

Baton Rouge,Louisiana

Summary

Passionate insurance professional with a strong commitment to the industry in Louisiana. Extensive experience as a field property adjuster, discovering my true calling after Hurricane Katrina. Empathetic and skilled at connecting with insureds. Experienced in leading diverse teams of field adjusters nationwide. Actively engaged in networking events for insurance professionals in Louisiana.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager, IA Field Operations

Minuteman Adjusters
01.2024 - Current
  • Recruited, trained, and assigned commercial and residential surplus line claims to a diverse team of adjusters
  • Created an innovative, successful concept of Adjuster Hour to collaborate and train our adjusters daily
  • Utilized XactAnalysis for claim management and provided successful processes to oversee timelines and workflows.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Established team priorities, maintained schedules and monitored performance.

Claims Supervisor

Struction Solutions
07.2023 - 12.2023
  • Reviewed Lloyds' insurance claims, issuing payment within authority.
  • Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
  • Enhanced team productivity by providing ongoing training and mentorship to six desk adjusters.
  • Conducted thorough investigations of hundreds of property damage claims, ensuring accurate assessments and appropriate reparations.

Independent Property Adjuster

Multiple Insurance Carriers
01.2012 - 07.2023
  • LA Adjuster's License #561000
  • Successful investigations led to multiple SIU referrals and (2) arson arrests
  • Closed thousands of first-party claims with compassion and efficiency, demonstrating my ability to handle large-scale operations throughout Louisiana and the Gulf Coast
  • Created processes to handle over one thousand Hurricane Ida claims including contents and loss of use while quality assessing field reports.
  • Demonstrated excellent problem-solving skills when faced with complex or ambiguous claim scenarios that required additional investigation or research efforts.
  • Collaborated with other adjusters on complex claims, sharing expertise to ensure the most accurate evaluations possible.

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Commercial Insurance
  • Claims Investigation
  • Operations Management
  • Staff Development
  • FileHandler
  • FileTrac
  • XactAnalysis
  • Xactimate

Certification

  • Certified Examiner, HAAG, 2023

Affiliations

  • CPCU - Bayon Chapter
  • RIMS - Southern LA
  • Baton Rouge Claims Association Board Member

References

  • Rodney Magee, 225-252-8147
  • Michael George, 919-339-3144
  • Crystal Bunol, 941-735-4406
  • Adam Brace, 903-371-9813
  • Bradley Robichaux, 985- 507-0482

Recommendation

I have had the privilege of knowing Natalie for the past several years, personally and professionally.

When I was seeking a career change, Natalie took me under her wing and trained me personally for two years in property adjusting. Her knowledge of field adjusting and experience handling various claims resulted in a strong foundation for teaching me as an adjuster.

Her devotion to creating an impeccable work product mirrors her management style. As a manager, I have watched her flourish in leading field adjusters through the claims process. She has created a community of adjusters who show up daily to better themselves and build lasting relationships. Her knowledge of the claims industry is a testament to her passion for continuing education and staying involved across the claims industry.

If you get the opportunity to work with Natalie, I highly recommend you take it!


-Sadie Landry, 318-652-1205

Timeline

Manager, IA Field Operations

Minuteman Adjusters
01.2024 - Current

Claims Supervisor

Struction Solutions
07.2023 - 12.2023

Independent Property Adjuster

Multiple Insurance Carriers
01.2012 - 07.2023

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Natalie Arroyave