Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
SalesManager

Natalie Bessios

Albuquerque,NM

Summary

Human Resources Executive with 15+ years of experience in Indian gaming and hospitality environments. Strong background in hiring, training and dismissal processes. Strong organizational, analytical and interpersonal skills to connect effectively with various levels of employees.

Overview

23
23
years of professional experience

Work History

Director of Human Resources

Caffiend Inc
04.2019 - Current


  • Develop and implement policies and procedures that adhere to legal regulations and promote a positive company culture
  • Drive initiatives to enhance employee engagement, satisfaction, foster a professional, inclusive, equitable and safe culture to work
  • Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
  • Streamlined recruitment processes for increased efficiency in hiring top talent.
  • Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
  • Created succession planning strategies to ensure leadership continuity and long-term success.
  • Established performance management systems to align individual goals with organizational objectives.
  • Enhanced company culture by promoting diversity and inclusion initiatives.
  • Developed comprehensive employee training programs, resulting in a more skilled workforce.

Director of Operations

Espress Yo Self Café/ Caffiend Coffee Roasters
02.2019 - Current
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.

Director of Data Analytics & Player Development

Buffalo Thunder Resort
06.2018 - 12.2018
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

PLAYER DEVELOPMENT MANAGER

Sandia Resort & Casino
03.2017 - 06.2018
  • Enhanced player performance by implementing customized development plans and training sessions.
  • Boosted team morale through consistent communication, feedback, and recognition of achievements.
  • Increased player retention rates by fostering a positive and supportive team environment.
  • Implemented data-driven approaches to monitor progress, making adjustments as needed to optimize results.

PLAYER DEVELOPMENT MANAGER

Sky Ute Casino Resort
08.2012 - 03.2017
  • Promoted a culture of continuous improvement within the organization by emphasizing the importance of ongoing skill development and growth.
  • Boosted employee morale through consistent communication, feedback, and recognition of achievements.
  • Helped market casino to target groups to bring in business and sustain continued profits.

MARKETING MANAGER

Southern Auto Auction
03.2011 - 06.2012
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.

Addition Work History

Mohegan Sun
08.2000 - 07.2010
  • Promotions over my 13+ year tenure include: Players Club Rep, Players Club Supervisor, Executive Host, Executive Host Dual Rate Trainer, Executive Host Shift Manager

Education

Bachelor Degree In Business Managment -

EASTER CONNECTICUT STATE UNIVERSITY
Willimantic, CT
05.2010

Skills

  • Human Resources Operations
  • Leadership Training and Development
  • Employee Handbook Development
  • Human Capital Management
  • TERO
  • Federal Labor Laws/Sovereignty
  • Guest Relationship Development
  • Community Business Relations Building
  • Executive Team Recruiting
  • Data Collection & Analysis
  • Budget and Financial Planning
  • Strategy Development
  • Performance Evaluation
  • Records Maintenance
  • Internal Communications
  • Employee Engagement Strategies
  • Compensation and Benefits/FMLA
  • SHRM-SCP certification June 2024/test

Additional Information

SKILLS Computer skills: IGT, ACSC, Aristocrat's Oasis 360, Konami, Bally's CMS, MGT/K-Man Crystal Reports, Viz Explorer, Host Viz, Oracle, BI, Tableau Agilisys: InfoGenesis/Micros, Viz 1 Hotel, Kronos

Timeline

Director of Human Resources

Caffiend Inc
04.2019 - Current

Director of Operations

Espress Yo Self Café/ Caffiend Coffee Roasters
02.2019 - Current

Director of Data Analytics & Player Development

Buffalo Thunder Resort
06.2018 - 12.2018

PLAYER DEVELOPMENT MANAGER

Sandia Resort & Casino
03.2017 - 06.2018

PLAYER DEVELOPMENT MANAGER

Sky Ute Casino Resort
08.2012 - 03.2017

MARKETING MANAGER

Southern Auto Auction
03.2011 - 06.2012

Addition Work History

Mohegan Sun
08.2000 - 07.2010

Bachelor Degree In Business Managment -

EASTER CONNECTICUT STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
Natalie Bessios