Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Natalie Brown

Whitewater

Summary

Dependable retail industry professional effective in managing shift operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work.

Overview

5
5
years of professional experience

Work History

Shift Leader

Walgreens
05.2021 - Current
  • Observed and enforced operational and safety-related policies, as well as OSHA regulations
  • Supported employee productivity and assessed performance of 14 member production team
  • Boosted quality through new methods, better monitoring, and proactive correction of deficiencies
  • Created a healthy and interactive work environment for those working with me on my team and for customers to enjoy their experience at the store
  • Expressed creativity to my team to improve work ethic and improve smooth function throughout the store
  • Promoted inventory accuracy through effective documentation of transactions in StoreNet
  • Safeguarded employees and equipment, providing continuous safety training, and enforcing proper PPE use
  • Improved team efficiency by coordinating production workflow and maintaining production schedules
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service
  • Contributed to effective decision-making with detailed reports on daily operations
  • Oversaw employee training and staff management tasks
  • Managed daily workloads by organizing effective schedules and delegating tasks.

Customer Service Associate

Walgreens
07.2020 - 05.2021
  • Answered phones and resolved customer issues and complaints
  • Drove sales by identifying customer needs and making product and service referrals
  • Offered customers information about products, services, prices, and special offers
  • Used POS systems to calculate and complete customer orders and transactions
  • Handled exchanges, returns, and refunds
  • Collaborated with sales team members to execute special events
  • Processed customer transactions according to established policies and procedures
  • Maintained knowledge of products and services to promote, upsell, and cross-sell
  • Entered customer data into POS system
  • Delivered, picked up, and transported materials between departments
  • Interacted with customers, promoting excellent service and experiences to generate repeat business
  • Anticipated needs and resolve problems to keep customers happy
  • Handled customer inquiries, billing questions, payments, and service requests.

Shift Lead

Oregon Frozen Yogurt
04.2019 - 07.2020
  • Worked management positions handling money, encountering with local families and customers to enjoy their experience at the store
  • Handled different machines and problem-solving issues with the store
  • Working with different people with different work ethics and valuing different ideas and expressing creativity throughout my shifts
  • Respectively worked my shifts and came to the store on time, not only opening but closing the store on numerous occasions to ensure a good workflow and helping those coming into shifts expressing what needed to be done
  • Being a role model but also a team member for those to come to and working through flexible work schedules including picking up work shifts in times of need.

Resident Assistant

UW-Whitewater
09.2022 - 10.2022
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
  • Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.

Volunteer

Nursing Home Visitation Program
09.2021 - Current
  • Enhanced community engagement by organizing and leading outreach events.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Volunteer

UW-Whitewater Children's Center
10.2023 - 12.2023
  • Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to the organization''s mission.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Psychology -

UW-Whitewater
Whitewater, WI
05.2025

Student -

Belleville Highschool
Belleville, WI
06.2021

Skills

  • OSHA regulations compliance
  • PPE requirements
  • Equipment troubleshooting
  • Team leadership
  • Customer Service
  • Volunteer Recruitment
  • Community Engagement
  • Flexible Schedule
  • Teamwork and Collaboration
  • Relationship Building
  • Disability Awareness
  • Public Speaking

Accomplishments

Dean's List 2021-Current

3.5 GPA

Timeline

Volunteer

UW-Whitewater Children's Center
10.2023 - 12.2023

Resident Assistant

UW-Whitewater
09.2022 - 10.2022

Volunteer

Nursing Home Visitation Program
09.2021 - Current

Shift Leader

Walgreens
05.2021 - Current

Customer Service Associate

Walgreens
07.2020 - 05.2021

Shift Lead

Oregon Frozen Yogurt
04.2019 - 07.2020

Psychology -

UW-Whitewater

Student -

Belleville Highschool

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