Natalie Brown
Cheshire,CT
Summary
Accomplished Shift Manager at Chick-fil-A, adept in overseeing operations and leading teams to excellence. Skilled in resolving customer issues. Ensuring financial accuracy, and mentoring staff for peak performance. Demonstrates a strong focus on customer service and inventory management, with a proven track record of enhancing operational efficiency and team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Chick-fil-A
Wallingford, CT
06.2018 - Current
- Managed daily operations serving as a key holder.
- Effectively oversaw team responsibilities to confirm accurate execution of all required duties.
- Resolved advanced customer issues efficiently.
- Maintained high standards of customer care throughout each shift.
- Ensured accurate handling of cash using established procedures.
- Conducted drawer counting and cash flow balancing.
- Managed settlements and prepared deposits effectively
- Received and processed money with accuracy
- Managed disputes successfully while maintaining service quality.
- Managed inventory levels efficiently.
- Trained team members to excel in their roles.
Education
High School Diploma -
Brown Christian Academy
New Haven, CT06-2018
Skills
- Handling customer complaints
- Training and mentoring
- Performance reviewing
- Opening and closing procedures
- Accurate money handling
- Inventory controls
- Customer service focus
- Payment processing
- Shift leadership
- Effective multitasking
Certification
- Servsafe certified
Accomplishments
- Received DayMaker award
Affiliations
- Roller Skating
- Painting
- Reading
References
References available upon request.
Timeline
Shift Manager
Chick-fil-A
06.2018 - Current
High School Diploma -
Brown Christian Academy