Natalie Brown
Whitewater
Summary
Motivated and empathetic graduate student in School Psychology with 5+ years of leadership and customer service experience. Known for strong communication, initiative, and a psychology-informed approach to people and problem-solving. Eager to apply interpersonal skills and a positive attitude in roles that support mental health, education, or community outreach.
Overview
6
6
years of professional experience
Work History
Shift Leader
Walgreens
Whitewater
05.2021 - Current
- Supervise daily operations and lead team of 14+
- Handle scheduling, inventory, and customer service
- Train staff, ensure compliance with safety policies, and support a positive team culture
- Managed daily workloads by organizing effective schedules and delegating tasks.
Volunteer
Nursing Home Visitation Program
Whitewater
09.2021 - 05.2025
- Led outreach events and collaborated on community initiatives
- Mentored new volunteers and supported resident engagement
Volunteer
UW-Whitewater Children's Center
Whitewater
08.2023 - 12.2023
- Assisted with special events and childcare programs
- Supported staff and maintained a clean, welcoming environment
Resident Assistant
UW-Whitewater
Whitewater
08.2022 - 12.2022
- Promoted resident well-being and planned social events
- Resolved conflicts and created educational programs
Customer Service Associate
Walgreens
Whitewater
07.2020 - 05.2021
- Provided customer support at checkout and service desk
- Processed payments, returns, and product inquiries
- Maintained floor stock and assisted with daily store tasks
Shift Lead
Oregon Frozen Yogurt
Whitewater
04.2019 - 07.2020
- Managed store operations and mentored new team members
- Handled cash, opened/closed store, and resolved customer concerns
- Encouraged teamwork and creative problem-solving
Education
Bachelor of Arts - Psychology
UW-Whitewater
Whitewater, WI, United States05.2025
Skills
- Strong leadership and initiative
- Excellent customer service and conflict resolution
- Empathetic and emotionally intelligent communicator
- Psychology-informed understanding of behavior and motivation
- Tech-savvy; adaptable with POS systems and digital tools
- High work ethic with creative problem-solving
- Team collaboration and peer mentoring
- Public speaking and community engagement
- Awareness of disability and inclusion practices
- Time management and task delegation
Accomplishments
Dean's List 2021-Current
3.6 GPA
Timeline
Volunteer
UW-Whitewater Children's Center
08.2023 - 12.2023
Resident Assistant
UW-Whitewater
08.2022 - 12.2022
Volunteer
Nursing Home Visitation Program
09.2021 - 05.2025
Shift Leader
Walgreens
05.2021 - Current
Customer Service Associate
Walgreens
07.2020 - 05.2021
Shift Lead
Oregon Frozen Yogurt
04.2019 - 07.2020
Bachelor of Arts - Psychology
UW-Whitewater
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