Natalie Bruce
Drexel Hill,PA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Therabody
07.2023 - Current
- Train new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance
- Recruit new team members, interview, hire as well as coaching
- Provide sales staff with constructive feedback and assisting staff to solve customers' problems
- Motivate the sales staff and create an atmosphere of healthy competition among the staff
- Maintain positive customer relations
- Create, maintain, and present store reports for leadership
- Setting up displays, ringing up sales, and performing cleaning responsibilities
- Maintain inventory, supplies and filling out paperwork.
- Completed point of sale opening and closing procedures.
Store Manager
Venus ET Fleur
01.2022 - 07.2023
- Train new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance
- Recruit new team members, interview, hire as well as coaching
- Provide sales staff with constructive feedback and assisting staff to solve customers' problems
- Motivate the sales staff and create an atmosphere of healthy competition among the staff
- Maintain positive customer relations
- Create, maintain, and present store reports for leadership
- Help with the selling of our store's products and assisting to maximize sales
- Setting up displays, ringing up sales, and performing cleaning responsibilities
- Maintain inventory, supplies and filling out paperwork.
Choreographer
Upper Darby Summer Stage
06.2022 - 08.2022
- Summer theater choreographer
Assistant Manager
Steve Madden
11.2021 - 01.2022
- Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements
- Assist in active recruiting, selection, training, scheduling, and evaluation of store personnel
- Monitor deliveries of product movement within the store to ensure effective inventory and merchandise management.
Store Manager
Express
12.2020 - 07.2021
- Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance
- Solving customer complaints and answering customers' questions
- Assisting with the selling of our store's products and services and assisting to maximize sales
- Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties
- Providing sales staff with constructive feedback and assisting staff to solve customers' problems
- Maintaining inventory, filling out paperwork.
Salon Manager/Receptionist
Saxer Salon
07.2017 - 06.2021
- Assisting stylists and greeting clients
- Booking and confirming appointments via phone and email
- Processing transactions (cash, check and credit cards)
- Answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Update client records with contact and billing details, appointments and services offered
- Manage calls
- Maintain a tidy reception area
Key Holder
Motions Dance and Fitness
08.2017 - 09.2020
- Organization of back stock room and sales floor
- Assisting customers in fitting shoes, finding clothing and accessories
- Use of cash register and POS system.
Hostess
Merion Cricket Club
09.2018 - 08.2019
- Planning out floor plan for multiple high volume restaurants, controlling and managing all reservations and walk-ins and recording all sales for the shift
- Assisting on the floor during peak times
- Working with managers to ensure great service for every member
Ballet Instructor
Kristina Pulcini Ballet Academy
09.2014 - 06.2019
- Planning classes, monitoring student progress, meeting with parents, providing constructive criticism, coordinating rehearsals, and minimizing injury risks and help students prepare for a professional career in ballet.
Education
High school or equivalent -
Certification in Cosmetology -
Jean Madeline Aveda Institute
Philadelphia, PA06.2019
Skills
- Organizational Skills
- Upselling
- Leadership
- Store management
- Cash handling
- Retail sales
- Interviewing
- Guest services
- KPI Tracking
- Decision-Making
- Schedule Management
Timeline
Store Manager
Therabody
07.2023 - Current
Choreographer
Upper Darby Summer Stage
06.2022 - 08.2022
Store Manager
Venus ET Fleur
01.2022 - 07.2023
Assistant Manager
Steve Madden
11.2021 - 01.2022
Store Manager
Express
12.2020 - 07.2021
Hostess
Merion Cricket Club
09.2018 - 08.2019
Key Holder
Motions Dance and Fitness
08.2017 - 09.2020
Salon Manager/Receptionist
Saxer Salon
07.2017 - 06.2021
Ballet Instructor
Kristina Pulcini Ballet Academy
09.2014 - 06.2019
High school or equivalent -
Certification in Cosmetology -
Jean Madeline Aveda Institute
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