Natalie Burkhart

• Independently process high-volume medication orders in a fully remote pharmacy environment, maintaining accuracy, productivity, and adherence to established turnaround times
• Navigate multiple pharmacy information systems and electronic platforms to accurately enter, review, and process medication orders
• Managed workload independently in remote setting, prioritizing orders based on urgency and department needs to meet required response times
• Communicated virtually with nursing facilities, physicians, pharmacists, and internal departments to clarify medication orders and resolve discrepancies for timely processing
• Verified prescription information for completeness and accuracy, identifying and escalating issues for pharmacist or management intervention
• Utilize electronic communication and workflow tools to coordinate with remote team members and multiple departments while maintaining efficient day-to-day operations
• Triage customer service requests according to urgency and department, providing timely follow-up and resolution in a remote environment
• Follow state and federal regulations, pharmacy policies, and medication-labeling requirements while processing orders

Supervised team of order entry and triage technicians, ensuring accurate medication orders and effective customer service in long-term care pharmacy.

• Ensure 98% order entry accuracy as well as department efficiency metrics.
• Enforce Board of Pharmacy, HIPAA, state, and federal policies.
• Create and implement training plans for new team members.
• Conducted weekly medication errors audit to confirm and remediate issues; educated team on metrics and collaborated on actionable plans during monthly managers' meetings.
• Served as point of escalation for front-end processes and customer service issues, resolving complex inquiries and enhancing overall service quality.

• Proficient in navigating multiple pharmacy information systems to process high-volume medication orders accurately
• Verified completeness of prescription information to ensure accuracy in order fulfillment
• Communicates with facilities and physicians to clarify medication orders and resolve discrepancies
• Ensured compliance with state and federal medication labeling guidelines to maintain safety standards
• Sorted customer service requests by department and urgency to ensure timely responses.

• Filled and prepared prescription medications accurately to support patient care in high-volume long-term care pharmacy
• Prepared cycle fill medications for nursing homes and assisted living facilities, ensuring timely access to necessary treatments
• Compounded and repackaged medications, including unit dose, topical medications, and sterile products
• Prioritized stat orders to ensure timely delivery
• Assisted with inventory audits to maintain accurate stock levels and compliance with regulations