Natalie Bush
Virginia Beach,VA
Summary
Dynamic IT Specialist with a proven track record at the U.S. Navy Active Duty, showcasing expertise in information security and IT risk management. Recognized for exceptional leadership and teamwork abilities, successfully led technical projects and improved system efficiencies. Excelled in technical documentation and troubleshooting, enhancing operational effectiveness and security protocols. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
U.S. Navy Active Duty
11.2020 - Current
- Worked in IA and SYSADMIN on NAS North Island base in San Diego and NAS Oceana base in Virginia Beach.
- Created over 100 new user accounts, and assigned permissions to distro's and the share drive.
- Deployed 87 laptops and put them into the network.
- Swapped out the hard drives and re-imaged them after returning from deployment.
- Created 32 ethernet cables for the command.
- Helped them reset passwords.
- Fix printer and email issues.
- Completed weekly audits.
- Created 8 SOPs for users to use.
- Monitored systems in operation and input commands to troubleshoot areas.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Responded to about 20 support requests from end-users a day and patiently walked individuals through basic troubleshooting tasks.
Day Care Teacher
Tiny Fingers Tiny Toes
01.2020 - 11.2020
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Sales Associate
T-Mobile
01.2018 - 07.2020
- Sold phones, screen protectors, cases, tablets, home security, headphones, speakers, chargers, etc.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
Assistant Basketball Coach
Central Penn College
10.2019 - 04.2020
- Led practice sessions with players practicing drills, honing techniques, and scrimmaging to put practiced skills into play.
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Assisted head coach with recruiting of new players by attending scouting events and games.
Information Technology Help Desk Technician
Dauphin County
04.2019 - 11.2019
- Paid internship as a help desk consultant.
- Documented end user information and nature of their problem.
- Experience with Windows 7 and Windows 10 migration.
- Re-imaged over 100 computers.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
Student Resident Assistant
Central Penn College
05.2017 - 06.2018
- Assisted 10 residents in preparing for activity and social programs.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Cashier
Weis
06.2016 - 06.2017
- Was named employee of the month.
- 5 months straight was named for having the fastest transactions and received a lot of customer compliments.
- Trained in self-scans and front end monitor.
- Completed overrides for other cashiers.
- Open and closed registers.
- Counted the cash at the end of the night.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Ride Operator
Dutch Wonderland
09.2014 - 07.2016
- Operated rides and attractions according to written guidelines to reduce injuries.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
Bachelor of Science - Information Technology Cyber Security
Central Penn
Enola, PA05-2019
High School Diploma -
Hempfield
Lancaster, PA05-2016
Skills
- IT consulting
- Technical issue analysis
- Technical documentation
- Troubleshooting and Diagnostics
- Information security
- IT risk management
- Time management
- Leadership
- People skills
- Listening
- Teamwork
Certification
- National Security System (NSS) Trusted Agent
- Computer Operator
- CPR - Basic Life Support
Timeline
IT Specialist
U.S. Navy Active Duty
11.2020 - Current
Day Care Teacher
Tiny Fingers Tiny Toes
01.2020 - 11.2020
Assistant Basketball Coach
Central Penn College
10.2019 - 04.2020
Information Technology Help Desk Technician
Dauphin County
04.2019 - 11.2019
Sales Associate
T-Mobile
01.2018 - 07.2020
Student Resident Assistant
Central Penn College
05.2017 - 06.2018
Cashier
Weis
06.2016 - 06.2017
Ride Operator
Dutch Wonderland
09.2014 - 07.2016
- National Security System (NSS) Trusted Agent
- Computer Operator
- CPR - Basic Life Support
Bachelor of Science - Information Technology Cyber Security
Central Penn
High School Diploma -
Hempfield
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