NATALIE CALDERON
Sun Valley,USA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Service Representative
Labcorp
08.2022 - 03.2025
- Responsible for pickup and delivery of medical specimens from clients along a specific route
- Load all necessary suppliers needed for the daily pickups
Lab Accessioner
Life Line Laboratory
11.2023 - 07.2024
- Accurately received and logged incoming laboratory samples, ensuring proper documentation and tracking
- Performed data entry of patient information into the laboratory information system (LIS) with a high level of accuracy
- Prepared specimens for analysis by labeling, centrifuging, aliquoting, and distributing to appropriate departments
- Followed established protocols for sample handling, storage, and disposal in compliance with safety regulations
- Maintained confidentiality of patient information at all times in accordance with HIPAA guidelines
Customer Service Representative
NexxGen
05.2021 - 08.2022
- Followed up with customers to offer additional support and check resolution satisfaction
- Enhanced customer satisfaction with fast, knowledgeable service
- Deliver fast and friendly service regarding questions and service complaints
- Anticipated needs and resolved problems to keep customers happy
- Track and trace shipments for customers/clients
- Answering phones and emails professionally and timely
- Send out daily reports
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Creates/confirms transport order to ensure delivery of the shipment to the final customer
Order Picker
Moulton Logistics/ AMWARE
01.2020 - 05.2021
- Maintained accurate tracking for order movements with use of RF scan gun
- Met performance targets by quickly identifying, locating and counting merchandise for each order
- Carried out detailed written and oral instructions using good judgment and expert knowledge of storage locations
- Met customer demands from daily order selection shift by completing emergency replenishment for products running below minimum levels
- Dealt with damaged and defective items, including coordinating vendor returns
- Completed accurate orders through careful reading of tickets and product matching
- Completed daily cycle counts and assisted with monthly inventory audits
Quality Control Inspector / Data Entry
Golden Bolt
02.2019 - 01.2020
- Drafted non-conformance reports detailing product defects and quantity of rejected items
- Coordinated quality audits to verify conformance to established quality standards
- Maintained accuracy while entering high-volume data into designated fields
- Safeguarded data accessibility through effective file management and organization
- Staged documents for destruction in secure shred containers following entry and quality control
- Updated and maintained databases, tracking and improving recordkeeping
Cashier/Cook
Carl's Jr.
02.2017 - 01.2019
- Met customer needs with fast, friendly and knowledgeable service
- Operated cash registers and received payment in cash or credit card
- Prepared bills for food, using cash registers, calculators, or adding machines and accepted payment or made change
- Balanced receipts and payments in cash registers
- Cross-trained in multiple positions to assist during busy periods
Education
High School Diploma -
Sun Valley High School
06.2016
Skills
- Complaint handling
- Account updating
- Complaint resolution
- Scheduling
- Decision-making
- Member account management
- Project management
- Order processing
- Problem resolution
- Customer relations
- Follow-up skills
- Laboratory safety
- Specimen handling
- Quality control procedures
- HIPAA compliance
- Sample preparation
- Proper labeling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lab Accessioner
Life Line Laboratory
11.2023 - 07.2024
Service Representative
Labcorp
08.2022 - 03.2025
Customer Service Representative
NexxGen
05.2021 - 08.2022
Order Picker
Moulton Logistics/ AMWARE
01.2020 - 05.2021
Quality Control Inspector / Data Entry
Golden Bolt
02.2019 - 01.2020
Cashier/Cook
Carl's Jr.
02.2017 - 01.2019
High School Diploma -
Sun Valley High School
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