Natalie Castillo
Grand Prairie,TX
Summary
Experienced and results-driven professional with a strong educational background in Criminal Justice and Political Science. Demonstrates ability to quickly grasp new concepts and achieve academic success. Committed to excellence, working collaboratively as part of a team, and maintaining open lines of communication. Seeking a challenging role to leverage skills and education.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Flavorhook Hospitality Group
11.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high service standards.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills, and accepted payments.
- Completed daily side work and opening and closing duties without fail.
Assistant Softball Coach
Prince of Peace Christian School
08.2022 - 05.2024
- Held communication with the Athletic Director and Head coach
- Helped players develop skills such as discipline and observation to enhance team success further.
- Offered constructive feedback to players to help them reach goals.
- Utilized various coaching models and techniques to maximize the teams success.
- Assisted players/staff with developing strategies to manage stress and increase productivity.
Education
Master of Arts - Political Science
Sam Houston State University
Huntsville, TX12.2024
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX05-2023
Associate - Criminal Justice
Kilgore College
Kilgore, TX05-2020
High School -
South Grand Prairie High School
Grand Prairie, TX05.2019
Skills
- Teamwork
- Adaptability
- Critical Thinker
- Active Listener
- Physical Stamina
- Staff training
- Strong leadership
- Brand representation
- Team management
Timeline
Lead Hostess
Flavorhook Hospitality Group
11.2022 - Current
Assistant Softball Coach
Prince of Peace Christian School
08.2022 - 05.2024
Master of Arts - Political Science
Sam Houston State University
Bachelor of Science - Criminal Justice
Midwestern State University
Associate - Criminal Justice
Kilgore College
High School -
South Grand Prairie High School
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