Natalie Castro
Fort Worth,Texas
Summary
Results-driven and customer-focused professional with experience in sales, customer service, and operations, skilled in building strong relationships, identifying solutions, and delivering exceptional results. Proven ability to work effectively in diverse roles, including sales brokerage, customer support, and logistics, with a strong focus on driving growth, improving processes, and exceeding customer expectations. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Return Pro
02.2025 - 07.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
CSR, Sales
La Familia Auto Insurance
01.2024 - 11.2024
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
CASHIER
Murphys USA
01.2023 - 03.2023
- Handled customer purchases, processed payments, and managed transactions accurately and efficiently.
- Provided exceptional customer service, addressed customer inquiries, and resolved issues promptly.
- Managed cash, credit card transactions, and maintained a balanced cash register.
- Assisted with inventory tracking, restocked shelves, and maintained a clean and organized store environment.
- Operated POS systems, handled returns/exchanges, and maintained accurate records.
- Collaborated with colleagues to achieve sales goals, maintained a positive work environment, and contributed to store operations.
DELIVERY DRIVER
UPS
09.2021 - 01.2022
- Efficiently planned and navigated designated routes to ensure timely delivery of packages.
- Safely delivered packages to customers, ensuring timely and accurate delivery.
- Provided excellent customer service, handled customer inquiries, and resolved issues.
- Maintained company vehicle, ensured cleanliness, and reported any maintenance issues.
- Coordinated with dispatch and logistics teams to optimize delivery schedules.
- Accurately maintained delivery records, logs, and paperwork.
PACKAGE SORTER
Amazon Fulfillment Center DFW
06.2021 - 11.2021
- Sorted packages efficiently by destination, zip code, and delivery route.
- Scanned packages using barcode scanners to track inventory and update delivery status.
- Maintained a clean, organized, and safe warehouse environment.
- Inspected packages for damage, ensured proper packaging, and addressed quality issues.
- Worked collaboratively with other sorters and warehouse staff to meet productivity goals.
SHOPPER
Online, Walmart
05.2020 - 10.2020
- Shopped for customers' specific orders, ensuring accuracy and attention to detail.
- Efficiently bagged and prepared items for pickup or delivery.
- Provided exceptional customer interaction, addressing queries and resolving issues.
- Maintained a clean, organized, and sanitized shopping area.
- Verified orders for accuracy, quality, and freshness.
- Managed multiple orders efficiently, meeting tight deadlines.
CASHIER
Valero, Everman Supermarket
03.2018 - 08.2020
- Accurately processed customer transactions, handled cash, credit card payments, and mobile payments, ensuring seamless checkout experiences.
- Provided exceptional customer service, addressed customer inquiries, resolved issues promptly, and responded to customer complaints in a professional manner.
- Managed cash register, maintained accurate cash balance, handled cash deposits, and performed end-of-day reconciliations.
- Assisted with inventory tracking, restocked shelves, and maintained a clean and organized store environment.
- Operated POS systems efficiently, handled returns/exchanges, and maintained accurate records.
- Collaborated with colleagues to achieve sales goals, promoted products/services, and contributed to maintaining a positive and productive store environment.
Education
High School - undefined
Everman Joe C. Bean High School
Everman, TX01.2020
Skills
- Customer Service
- Sales Skills
- Communication
- Problem-Solving
- Attention to Detail
- Multitasking
- Time Management
- Teamwork
- Adaptability
- Computer Skills
- Product Knowledge
- Conflict Resolution
- Cash Handling
- Driving Skills
- Sales Strategy
LANGUAGE
Spanish (Fluent)
English
CORE COMPETENCIES
- Reliable, self-motivated individuals with excellent work ethic and integrity.
- Outstanding interpersonal skills with strong team spirit and great respect for diversity.
- Exceptional analytical and problem-solving skills to identify and resolve problems promptly.
- Excellent written and verbal communication skills for documentation and correspondence.
- Experienced in managing multiple tasks, prioritizing workflows, and meeting deadlines in fast-paced environments.
Timeline
Warehouse Associate
Return Pro
02.2025 - 07.2025
CSR, Sales
La Familia Auto Insurance
01.2024 - 11.2024
CASHIER
Murphys USA
01.2023 - 03.2023
DELIVERY DRIVER
UPS
09.2021 - 01.2022
PACKAGE SORTER
Amazon Fulfillment Center DFW
06.2021 - 11.2021
SHOPPER
Online, Walmart
05.2020 - 10.2020
CASHIER
Valero, Everman Supermarket
03.2018 - 08.2020
High School - undefined
Everman Joe C. Bean High School
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