Natalie Christian
Kenova,WV
Summary
Dynamic professional with a proven track record at United Wholesale Mortgage, adept in mortgage documentation management and fostering strong stakeholder relationships. Excelled in delivering innovative invoicing solutions, enhancing accuracy by 50%. Skilled in problem-solving and adaptability, I thrive in fast-paced environments, driving efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Invoice Specialist
United Wholesale Mortgage
09.2021 - 03.2023
- Tracked mortgage documentation to obtain missing paperwork
- Reviewed required documents to ensure guidelines and regulations were met in order to move forward with closing
- Regulated inbound/outbound calls with customer service
- Used critical thinking to make sure problems were solved and details were correct
- Established strong relationships with key stakeholders, enhancing communication lines for efficient issue resolution.
- Collaborated with cross-functional teams to develop innovative invoicing solutions, resulting in reduced costs and improved accuracy.
Independent Contractor
Child Protective Services
08.2011 - 08.2019
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Developed and maintained strong working relationships with clients, leading to reunification of families
- Provide transportation for parents to anything required by the department (visits, hearings, UA's, etc.)
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a case.
- Maintained detailed records of family progress, expenses, and communications for accurate reference to the court.
- Generated reports detailing findings and recommendations to assist families with reunification.
- Created and managed project plans, timelines and scheduling.
Education
Regent Bachelor of Arts - Psychology
Bluefield State College
Bluefield, WV01-2007
Associate of Science - Criminal Justice
Bluefield State College
Bluefield, WV06-2005
High School Diploma -
Woodrow Wilson High School
Beckley, WV05-1997
Skills
- Supplier relationship management
- mortgage documentation management
- Time management
- Adaptability
- Open-Mindedness
- Problem Solving
- Critical Thinking
- Customer service
- Decision-making
- Customer engagement
- Claims processing
- Relationship building
- Data entry proficiency
Timeline
Invoice Specialist
United Wholesale Mortgage
09.2021 - 03.2023
Independent Contractor
Child Protective Services
08.2011 - 08.2019
Regent Bachelor of Arts - Psychology
Bluefield State College
Associate of Science - Criminal Justice
Bluefield State College
High School Diploma -
Woodrow Wilson High School
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