Natalie Clay
Chicago,IL
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
11
11
years of professional experience
Work History
Store Manager
Spencer's Gifts
Burleson, Texas
11.2019 - Current
- Managed daily store operations while ensuring adherence to company policies.
- Oversaw inventory management, maintaining optimal stock levels on sales floor.
- Implemented promotional campaigns to enhance store traffic and customer engagement.
- Conducted regular staff meetings to communicate operational updates and expectations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Implemented efficient systems for tracking stock movement.
General Manager
Fresca's
Long Beach, California
09.2015 - 07.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
Education
High School Diploma -
Frontier
Whittier, CA06-2015
Skills
- Inventory management
- Visual merchandising
- Promotional planning
- Cash handling
- Employee scheduling
- Customer engagement
- Outstanding communication skills
- Operations oversight
Timeline
Store Manager
Spencer's Gifts
11.2019 - Current
General Manager
Fresca's
09.2015 - 07.2019
High School Diploma -
Frontier