Natalie Cleveland
Summary
Experienced Executive Assistant with 10+ years supporting senior leadership across multiple industries. Strong background in project management, office operations, and event planning. Known for managing complex schedules and communications while helping teams stay organized and efficient.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
Unio Health Partners
Torrance, CA
10.2022 - Current
- Manage communication and scheduling for high-level executive team (CEO, President, COO, CFO, CAO, CCO, CDO) to ensure streamlined operations.
- Prepare sensitive documents and complex forms; created detailed graphics presentations, charts, and spreadsheets to support executive decision-making.
- Coordinate quarterly board meetings and dinners for executive team and shareholders.
- Prepare comprehensive travel itineraries.
- Assisted company with integration of 15+ acquired gastroenterology clinics.
- Coordinated entire move of office to temporary location.
- Coordinated entire move of office from temporary location to permanent headquarters location.
- Coordinated and managed $250K – 300K headquarters office project, overseeing construction, furniture vendor selection, IT installation, and grand opening logistics.
- Coordinated the grand opening of the office with our corporate staff.
- Manage social media platforms (LinkedIn, Facebook, Instagram, Google Reviews, Yelp, Company Websites).
- Assist in updating company’s internal website for our staff.
- Assist in the redesigning/rebranding of the internal website and patient facing website.
- Assist with analyzing physicians Google reviews and patient survey ratings.
- Assist clinics with stationary items and equipment orders.
- Track and record company contracts.
- Assist with DBAs, FNPs, and physician permit filing.
- Perform notarial acts for the company.
Administrative Assistant 3
Optum
Torrance, CA
09.2021 - 09.2022
- Assisted and handled management of communication and scheduling to high level executive team (VP, CEO, Medical Directors) for the South Bay region.
- Organized and distributed correspondence, reports, and memos to regional team.
- Supported with new teammate onboarding (including scheduling meetings, ordering office supplies/equipment).
- Planned and executed regional events and departmental activities across 13 clinic sites, enhancing team engagement.
- Coordinated regional holiday contests and celebrations, fostering a positive work environment and boosting employee morale.
- Analyzed operating practices, office layout, and staff requirements to create, revise, and implement changes to systems and procedures.
- Facilitated retention of over 3,000 patient transfers by developing a tracking system to monitor progress.
- Collaborated with facilities team and property management to address any issues and routine maintenance.
Administrative Assistant
Kaiser Permanente
Los Angeles, CA
01.2021 - 08.2021
- Assisted in vaccine clinic workflow and check-in process for 1000 patients daily, ensuring smooth operations.
- Coordinated communication between patients and healthcare professionals to effectively address patient needs.
- Coordinated patient appointments by scheduling and confirming times with healthcare professionals and patients.
- Scheduled and confirmed patient appointments at the COVID vaccine clinics.
- Answered patient questions and fielded complaints to resolve issues.
- Perform general administrative tasks including faxing, e-filing, and managing patient records.
- Managed patient information using various software applications, upholding confidentiality and compliance with HIPAA regulations.
Administrative Assistant
Alexis Bittar
Venice, CA
03.2019 - 02.2020
- Maintained and updated weekly and monthly sales goals for LA stores.
- Ensured that monthly sales goals of $30-50k were met by outreaching to clientele and maintaining a smooth and efficient workflow with employees.
- Screened calls, text messages, and emails daily, taking messages when necessary.
- Handled online orders, packaging and shipping, inventory duties.
- Curated luxury shopping experience for VIP clientele.
- Managed reports, emails, and maintain clientele books and records.
- Visual merchandising, marketing, event planning, and promotions.
Marketing Intern
Girls Pact
Venice, CA
04.2019 - 11.2019
- Worked on the development and implementation of new social media plans to increase brand awareness.
- Created and analyzed digital content for social media platforms (Facebook, Instagram, Twitter, LinkedIn, and company website).
- Increased social media engagement by 12%
- Created marketing calendar, print and digital graphics for post cards and donation cards.
- Helped organize and conduct weekly meetings and events such as Abbott Kinney Festival, school clubs, workshops.
Executive Assistant to the Chief Executive Officer
Jenny Chase Inc.
Venice, CA
10.2016 - 01.2019
- Assisted with onboarding 20+ interns in New York and Los Angeles.
- Managed social media accounts (Instagram, Facebook, Shopify).
- Photographed models and created lookbooks for designers.
- Developed and managed relationships with buyers and stores across the U.S during market appointments in Los Angeles, Las Vegas, New York, and Paris.
- Managed international shipments and transfers of inventory samples and collections.
- Coordinated company's tradeshow, FORMSHOW NYC (contacted sponsors, light and rack rentals, volunteers).
- Managed and processed orders and payments of 50-100 stores across the US.
- Prepared budget sheets and goals for CEO.
- Assisted CEO with scheduling, personal travel, and organization.
- Revised and maintained master calendar for client appointments. Liaised between designers and clients regarding client accounts and new business.
Education
Bachelor of Science - Marketing
California State University, Northridge
Northridge08.2019
Skills
- Project Management
- Event Management
- Expense Reporting
- Microsoft Office
- Canva
- Constant Contact
Certification
California Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
Unio Health Partners
10.2022 - Current
Administrative Assistant 3
Optum
09.2021 - 09.2022
Administrative Assistant
Kaiser Permanente
01.2021 - 08.2021
Marketing Intern
Girls Pact
04.2019 - 11.2019
Administrative Assistant
Alexis Bittar
03.2019 - 02.2020
Executive Assistant to the Chief Executive Officer
Jenny Chase Inc.
10.2016 - 01.2019
Bachelor of Science - Marketing
California State University, Northridge