Natalie Cortez
Somerset,KY
Summary
Skilled professional versed in stocking and selling parts. Understands needs of retail customers and service professionals and can flex accordingly to deliver top-notch support for different requests. Professionally communicates with guests and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Parts Specialist
Phil Long Ford
Raton
06.2021 - 05.2024
- Provided customers with technical advice regarding parts information and availability.
- Coordinated shipping arrangements for outbound orders as needed.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Organized and labeled parts to ensure easy identification and retrieval.
Nurse Technician
Miners Colfax Medical Center
Raton
06.2021 - 06.2022
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Assisted nurses with patient care activities such as bathing, dressing and feeding.
- Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
- Answered call lights promptly to respond to patient needs in a timely manner.
- Observed patients' physical condition and reported changes to nursing staff.
Parts Advisor
Phil Long Ford
Raton, New Mexico
06.2020 - 06.2021
- Generated reports outlining sales figures, return rates, and inventory levels.
- Inspected returned parts to determine if they were eligible for exchange or refund.
- Analyzed customer requirements and identified appropriate solutions to meet their needs.
- Made sure all parts and components were properly set out for all warranty jobs.
- Advised customers on proper maintenance procedures related to vehicle components.
- Monitored backorders and expedited delivery when possible.
- Collaborated with team members to develop strategies for increasing sales revenue.
Education
High School Diploma -
Pulaski County High School
Somerset, KY05-2020
Skills
- Returns processing
- Vendor Relations
- Team Collaboration
- Inventory Management
- Ordering parts
- Problem-solving skills
- Verbal and written communication
- Master Certified Ford Parts Specialist
Timeline
Parts Specialist
Phil Long Ford
06.2021 - 05.2024
Nurse Technician
Miners Colfax Medical Center
06.2021 - 06.2022
Parts Advisor
Phil Long Ford
06.2020 - 06.2021
High School Diploma -
Pulaski County High School