Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Open To Work

Natalie Croy

Frisco,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Expert Scoring Administrator Owner / Business AnalystGeneral Manager – Multi UnitAssistant General ManagerBartending Manager

Work Type

Full TimePart TimeGig WorkContract WorkConsultingSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Frisco, TX, USFrisco, TX
Open to relocation: Yes

Important To Me

Career advancementCompany CultureWork-life balance

Summary

Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.

Overview

11
11
years of professional experience

Work History

Expert Scoring Administrator

Pearson Education, NCS
Austin, TX
01.2024 - Current
  • Lead scoring operations for national assessments, ensuring accuracy and timeliness
  • Increased scoring throughput by 20% through workflow optimization
  • Collaborated across departments to align operations with client expectations

Owner / Business Analyst

VGFS Consulting
Dallas, TX
01.2015 - 01.2025
  • Founded and scaled a consulting firm focused on operational turnaround
  • Delivered SOPs, inventory systems, and training programs that improved profitability
  • Oversaw hiring, training, and performance management for client teams

General Manager – Multi Unit

Art Park at Trinity Groves
Dallas, TX
01.2021 - 01.2022
  • Built and led a team of 60+ staff in under two weeks
  • Developed P&Ls for $3M projected liquor sales
  • Oversaw IT system integration including Restaurant365, Toast, and Aloha

Assistant General Manager

Frankie’s Downtown
Dallas, TX
01.2016 - 01.2019
  • Improved liquor inventory audit accuracy from 87% to 99.7%
  • Reduced staff turnover by 60% through creative hiring and retraining
  • Elevated health inspection score from 85 to 99 with SOP implementation

Bartending Manager

Pink Magnolia
Dallas, TX
01.2015 - 01.2016
  • Reconciled negative financials to below-budget levels within 2.5 months
  • Increased revenue by 25% through POS restructuring and SOP development

Education

Bachelor of Arts - English

Texas Woman’s University
Denton, TX

Skills

Team management

Inventory control and record keeping

Complaint resolution

Staff management

Customer engagement

Affiliations

Bartenders Guild

National Restaurant Association

Timeline

Expert Scoring Administrator

Pearson Education, NCS
01.2024 - Current

General Manager – Multi Unit

Art Park at Trinity Groves
01.2021 - 01.2022

Assistant General Manager

Frankie’s Downtown
01.2016 - 01.2019

Owner / Business Analyst

VGFS Consulting
01.2015 - 01.2025

Bartending Manager

Pink Magnolia
01.2015 - 01.2016

Bachelor of Arts - English

Texas Woman’s University

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