Natalie Croy
Operations Leader
Frisco,TX
Summary
Operations leader with 10+ years of experience driving service excellence, managing cross-functional teams, and optimizing business systems. Proven success in reducing inefficiencies, improving customer satisfaction, and scaling operations. Passionate about building high-performing teams and transforming processes to support growth and innovation.
Overview
11
11
years of professional experience
Work History
Scoring Administrator
Pearson Education, NCS
Austin, TX
2024.01 - Current
- Lead scoring operations for national assessments, ensuring accuracy and timeliness
- Increased scoring throughput by 20% through workflow optimization
- Collaborated across departments to align operations with client expectations
Owner / Business Analyst
VGFS Consulting
Dallas, TX
2015.01 - 2025.01
- Founded and scaled a consulting firm focused on operational turnaround
- Delivered SOPs, inventory systems, and training programs that improved profitability
- Oversaw hiring, training, and performance management for client teams
General Manager – Multi Unit
Art Park at Trinity Groves
Dallas, TX
2021.01 - 2022.01
- Built and led a team of 60+ staff in under two weeks
- Developed P&Ls for $3M projected liquor sales
- Oversaw IT system integration including Restaurant365, Toast, and Aloha
Assistant General Manager
Frankie’s Downtown
Dallas, TX
2016.01 - 2019.01
- Improved liquor inventory audit accuracy from 87% to 99.7%
- Reduced staff turnover by 60% through creative hiring and retraining
- Elevated health inspection score from 85 to 99 with SOP implementation
Bartending Manager
Pink Magnolia
Dallas, TX
2015.01 - 2016.01
- Reconciled negative financials to below-budget levels within 2.5 months
- Increased revenue by 25% through POS restructuring and SOP development
Education
Bachelor of Arts - English
Texas Woman’s University
Skills
- Team Leadership & Coaching
- Operational Strategy & Execution
- Scheduling & Dispatch Oversight
- Inventory & Fleet Management
- Salesforce CRM & Documentation
- Process Improvement & SOP Development
- Invoicing, Collections & Cash Flow
- Cross-Functional Collaboration
Timeline
Scoring Administrator
Pearson Education, NCS
2024.01 - Current
General Manager – Multi Unit
Art Park at Trinity Groves
2021.01 - 2022.01
Assistant General Manager
Frankie’s Downtown
2016.01 - 2019.01
Owner / Business Analyst
VGFS Consulting
2015.01 - 2025.01
Bartending Manager
Pink Magnolia
2015.01 - 2016.01
Bachelor of Arts - English
Texas Woman’s University