Natalie Davis
Jackson
Summary
Experienced professional with a strong background in patient care, hospital, and medical office administrative functions. Proven track record of fostering strong patient support, delivering exceptional care, and providing patient education. Skilled in insurance verification and workers' compensation authorization to ensure seamless operations within healthcare settings. Eager to leverage expertise to make a positive contribution to a dynamic healthcare team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Administrator
Health Actions Physical Therapy & Wellness
06.2022 - 05.2025
- Schedule referrals, consultations, and post op appointments, insurance verification, insurance authorizations, communicate with nurses for protocol and OP reports, VA scheduling, planned “Weekly plan of care meetings”, chart reviews and prep. Assisted PT ‘s and PTAs with exercises.
Medical Receptionist
Sunrise Dermatology
08.2021 - 06.2022
- Making appointments, verifying insurance, helping with patient medical records. Also, doing Dr. and insurance referrals, and chart prep.
PCT
Jackson Medical Center
03.2020 - 08.2021
- I was a floater at JMC, On the med surg floor assisting patients with mobility needs, including to and from the bathroom to the bed. Assisting patients with dressing and showering as needed. Other duties included, taking vital signs and checking blood sugar.
- Also, I assisted the LPN and RN in new admits and discharges. I have also worked the COVID-19 drive through clinic. There I made appointments for COVID testing, and took their test to the lab, called them back with their results and answered any questions they may have. Also set up appointments for the COVID vaccine. Another position that I have worked in while at JMC, is the Detox department. There I answered the phone, took intake information for patients that were wanting to Detox from ETOH, opioids, and or benzos. Made sure they had transportation to and from the hospital. Setting up a driver if needed, helping find a long-term facility, holding groups to discuss their addiction and how on dealing with coping skills, cravings, hope, and many other things. Stocking snack supplies, making sure patients’ needs are met.
CNA
Washington County Hospital & Nursing Home
05.2018 - 03.2020
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy. Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
CNA
AseraCare Home Health
10.2017 - 05.2018
- Helped patients effectively manage routine bathing, grooming and other hygiene needs. Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. Also, light housekeeping for patients in need.
Education
High School Diploma - undefined
Leroy High School
Leroy, AL01.2012
Skills
- Direct patient care
- Experience in insurance verification and authorization
- Charting and clinical documentation
- Patient assessments
- Experience with Microsoft Office and excel
- Scheduling appointments
- Office supply management
- File organization
- Document scanning
- Calendar management
- Customer engagement
- Telephone reception
- Word processing
- Administrative support
- Scheduling
- Office administration
- Inbound phone call handling
- Time management
Certification
CPR/AED Certified through NationalCPRFoundation
Timeline
Front Office Administrator
Health Actions Physical Therapy & Wellness
06.2022 - 05.2025
Medical Receptionist
Sunrise Dermatology
08.2021 - 06.2022
PCT
Jackson Medical Center
03.2020 - 08.2021
CNA
Washington County Hospital & Nursing Home
05.2018 - 03.2020
CNA
AseraCare Home Health
10.2017 - 05.2018
High School Diploma - undefined
Leroy High School
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