Natalie Dean
Weston
Summary
Dynamic Customer Experience Banker at Huntington National Bank with expertise in risk assessment and conflict resolution. Proven track record in driving sales growth and enhancing customer satisfaction through tailored financial solutions. Adept at navigating fast-paced environments while maintaining regulatory compliance and focused attention to detail. Committed to delivering exceptional service and protecting bank reputation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington National Bank
Weston
02.2024 - Current
- Customized products and services to meet specific banking requirements.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Cashier/Shift Leader
Coke and Float
Weston
05.2021 - 05.2024
- Engaged with distributor to maintain proper inventory
- Worked with team to ensure customer satisfaction
- Train new employees to deliver high-level customer service
- Regulated food preparation methods to ensure quality and compliance with policies and procedures
Online Order Fulfillment and Delivery
Walmart
Weston
08.2022 - 02.2024
- Ensures customer orders are met in a timely manner
- Collaborate with team members to achieve sales targets
- Maintains a clean and organized work station
- Resolving customer issues and concerns
Education
High School Diploma -
Lewis County High School
Weston, WV05.2023
Skills
- Works well in fast paced situations
- Ability to adapt to new and different environments
- Steps out of comfort zone to understand and learn in new atmospheres
- Risk assessment
- Data analysis
- Regulatory compliance
- Focused attention to detail
- Sales strategy
- Conflict resolution
- Data entry
Certification
Certified Career Technical Education Courses
Certified Notary for the State of West Virginia
NOCTI Certified in Work Skills Training, and Hospitality and Tourism
Achievements
- 2nd place Top Performer in the 2024 Customer Experience Banker Championship for the fourth quarter.
- Contributed to Branch goals to achieve the highest ranking in the state of West Virginia for 2024
References
- Lila Maynard, Owner/Operator, Coke and Float, (304) 871-4088
- Gary Maynard, Owner/Operator, Maynard Trucking, (304) 871-0559
- Joshua Hefner, WV Army National Guard, (304) 517-7578
Timeline
Customer Experience Banker
Huntington National Bank
02.2024 - Current
Online Order Fulfillment and Delivery
Walmart
08.2022 - 02.2024
Cashier/Shift Leader
Coke and Float
05.2021 - 05.2024
High School Diploma -
Lewis County High School